We are looking for a dedicated and caring individual to provide exceptional member care service. As one of the first points of contact, you will be responsible for providing members with superior service over multiple channels including phone, chat, email, mail or fax. Your superior customer service skills will be applied in a number of ways, including responding, investigating, resolving member concerns, initiating service requests, explaining electric charges to members, offering advice about how members can save energy and money.
Successful candidate must possess strong interpersonal, listening, problem solving, verbal and written communication skills, coupled with an attention to detail, good organizational skills and the ability to handle multiple assignments. Three to five years’ experience in customer service required. Microsoft Office Word and Excel knowledge preferred; Microsoft Access is a plus. Experience in collections desired. Bi-lingual (English-Spanish) applicants are encouraged to apply.
Farmers Electric Cooperative is a progressive and rapidly growing distribution system located just East of Dallas, TX, serving 60,000 plus meters over a 12 county area.
Farmers Electric Cooperative is An Equal Opportunity Employer offering competitive benefits including paid training, health insurance, paid vacation, holidays & sick leave, retirement & 401K. Salary based on qualifications.
Resumes accepted by email, fax or regular mail addressed to Tabitha Bryant, HR Department: