Alaska Village Electric Cooperative, Inc., a generation and distribution utility serving 58 villages in Alaska, is seeking a Member Services Representative.
Position: Member Services Representative Department: Member Services Location: Anchorage, AK
This position performs monthly billing processes, maintains and updates consumer account records, receives and processes new applications for service or membership, assists with consumer account inquires, payments, and all other account or billing concerns, assists with collection duties, assists with receptionist duties, and all other necessary functions to support the success of the Member Services Department.
Education: High School Diploma (or equivalent)
Knowledge and Skills
Excellent communication skills, ability to communicate clearly and accurately orally and in writing
Shows concern for quality, accuracy and completeness of own work and those who they work with
Interpersonal skills sufficient to establish trust and credibility internally and externally
Adapts to change quickly and easily
Shows willingness to learn new methods, procedures, or techniques to improve department or the cooperative
Professionalism and ability to adapt in diverse environment to maintain a positive work environment.
Creates opportunities or minimizes potential problems by anticipating an preparing for these in advance
Works to build a sense of common purpose across all work groups, avoiding a “we versus them” attitude
Knowledge of employment and benefit laws and regulations
Fulfills commitments made to peers, co-workers and supervisors
Skills required to interpret laws and regulations and to formulate compliance policies and practices
Proficient in use of computer programs including Microsoft Outlook, Excel, Word, and PowerPoint
Excellent research and analytical skills
Good problem-solving skills
Good planning, organizing, and prioritizing skills
High-degree of flexibility to meet multiple and changing priorities
AVEC provides a stellar benefit package and a competitive salary, salary is DOE. Standard pre-employment drug and alcohol screening are required.
Alaska Village Electric Cooperative is an Equal Opportunity Employer.
Please complete an AVEC application for consideration. AVEC application can be found under jobs.
About Alaska Village Electric Cooperative
We’re a non-profit electric utility, owned by the people we serve in 58 communities throughout interior and western and southeastern Alaska. In fact, the AVEC service area is the largest of any retail electric cooperative in the world.
Our members come from many different cultures, speak different languages and some live over a thousand miles apart. Yet, we are united in our efforts to bring a stable source of electricity into our homes and to enhance the quality of our lives.
We invite you to explore this site, learn more about your cooperative and the communities we serve, and see how we can best meet your needs.