Join a member-driven leader in a fast-paced, challenging and collaborative environment with the shared mission of supporting America’s network of rural electric cooperatives. Since its formation in 1969, National Rural Utilities Cooperative Finance Corporation, or CFC, located in Dulles, Virginia, has provided capital and industry-leading financial products to more than 900 not-for-profit, consumer-controlled utility systems across the United States. Our exceptional team delivers the “CFC Difference” that encompasses our values of service, integrity and excellence in all our interactions.
CFC has a need for a IT Support Analyst in the BID - Business Technology Services group. In this position you will have the opportunity to provide technical support and assistance to end users and for provisioning accounts, endpoint hardware and software. The Associate will also assist with the monitoring of operational and security events and assist in responding to incidents.
As a IT Support Analyst, you will:
Provide technical support to end users for all desktop hardware and Office 365 software.
Responsible for the installation, configuration and maintenance, including analyzing and troubleshooting problems, of workstations, mobile devices, desktop phones and desktop applications.
Assists in the support of applications on the Windows and mobile platforms.
Contribute technical solutions to the team’s knowledge base, to speed future issue resolution.
Develop solid working relationships with business partners to improve service stability.
Resolve problems in person or remotely to ensure that business partners’ computer systems work correctly.
Assist in monitoring and responding to operational and security incidents and events.
Participate in night/weekend on-call support rotation.
To be successful, you will need:
Undergraduate degree in Computer Science or related technical degree, or equivalent work experience required.
2 years previous experience in an information systems administration or operations role required.
CompTIA A+, ITIL or any related certification highly desired.
Ability to perform troubleshooting and analysis with supervision.
Knowledge of desktop and laptop architecture and troubleshooting.
Knowledge of Microsoft Windows, Microsoft Office, VMWare VDI and Active Directory.
Excellent customer service and interpersonal skills.
Strong analytical abilities.
Ability to work independently and judgement to escalate to management when necessary.
Strong verbal and written communication skills.
Ability to follow documented processes and procedures.
Ability to establish and maintain strong relationships with internal and external customers.
We offer a comprehensive benefits package that includes short-term and long-term incentive opportunities; an employer-paid pension plan; 401(k); medical, dental and vision insurance; a generous leave policy; onsite gym; and more—all in a friendly, professional work environment. For additional information, please visit our website at www.nrucfc.coop.
CFC is an Equal Opportunity Employer committed to workforce diversity.
The National Rural Utilities Cooperative Finance Corporation (CFC) was founded in 1969 by the rural electric cooperative industry. CFC is a nonprofit finance cooperative with more than $25 billion in assets that provides industry expertise, flexibility and responsiveness to more than 1,000 member-owners to help them meet their financial needs. At CFC, our members’ success is our success. Our commitment to our members goes beyond our work as a lender. In addition to our lending solutions, CFC offers treasury services, investment opportunities, financial models and tools, programs to support and promote the cooperative business model, and industry-leading events and training.