*Job Opening: Member Services Representative – Customer Service/Utility Billing *Salary Type: NON EXEMPT Location: Anchorage, AK* Schedule: M-F, 8:00am-5:00pm *
Alaska Village Electric Cooperative, Inc., a generation and distribution utility serving 58 villages in Alaska, is seeking a new team member for our Member Services Department in Anchorage AK. This position will provide efficient, accurate, and courteous service to members, employees and the general public while adhering to Alaska Village Electric Cooperative’s polices, bylaws, and procedures. Work will vary from accounts receivable and payment processing, answer incoming phone calls, member billing and account management, remote metering for electric billing, monthly collections activities for past due accounts, annual meeting planning, coordinating and facilitation, and assisting with aspects of patronage capital administration and support.
Education Requirements: High School Diploma (or equivalent)
Entry Level 1-3 years of similar experience in Accounts Receivable, Customer Service, and/or Utility Billing.
Member Services Rep I 3-5 years of similarly complex work experience in Accounts Receivable, Customer Service, and/or Utility Billing.
Excellent customer service skills
Creative problem solver and collaborator
Committed to serving our members
Accurate, honest, and able to adapt to changes
Ability to understand accounts receivable & billing processes
Skilled in use of Microsoft Office programs: Excel, Word, and Outlook
AVEC provides a stellar benefit package and a competitive salary, salary is DOE. Standard pre-employment drug and alcohol screening as well as a background check are required.
Interested applicants must submit a completed application (found at avec.org)
This position is open until filled.
About Alaska Village Electric Cooperative, Inc.
We’re a non-profit electric utility, owned by the people we serve in 58 communities throughout interior and western and southeastern Alaska. In fact, the AVEC service area is the largest of any retail electric cooperative in the world.
Our members come from many different cultures, speak different languages and some live over a thousand miles apart. Yet, we are united in our efforts to bring a stable source of electricity into our homes and to enhance the quality of our lives.
We invite you to explore this site, learn more about your cooperative and the communities we serve, and see how we can best meet your needs.