Responsible for providing second level support for endpoint computing hardware and software employing a high degree of customer service, technical expertise, and timeliness. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops along with associated peripherals and printing. Responsible for investigating and resolving client endpoint computing hardware and software incidents and requests as assigned.
REQUIRED JOB QUALIFICATIONS
Education and Training
Bachelor's degree in Computer Science, Management Information Systems or related area, or equivalent combination of education and/or experience.
Knowledge, Skills, and Ability:
Extensive knowledge of existing endpoint computing hardware including working with vendors, repairing, and setups used on these devices.
Extensive understanding of client interface software not covered by other IT groups with a strong emphasis on Microsoft products.
Three (3) to five (5) years of experience in a role performing desktop and/or second level technical support to end users.
Willingness to be on call support 24 hours per day and 7 days per week.
Must be able to demonstrate that he/she can perform all of the essential functions of the position.
Willingness to travel as required. (Must possess a valid driver’s license.)
PHYSICAL AND MENTAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this position, the incumbent is required to sit for long periods of time and occasionally stand, walk, stoop, bend, reach above and below shoulder level, and push/pull objects up to 50 lbs. Incumbent is frequently required to use hands and fingers to handle, or feel objects, tools, or controls, talk and hear. Incumbent must have finger dexterity, good vision, good color vision, good hearing, and ability to speak clearly, and handle intricate work.
Mental demands: While performing the duties of this job, the incumbent is required to read, write, perform basic math, analyze data and reports, exercise judgment, develop plans, procedures and goals, and present information to others and work under pressure.
Work Environment: While performing the duties of this position, the incumbent is exposed to a moderate level of noise. Majority of duties are performed indoors primarily at a desk.
Internal Number: IRC33084
About Tri-State G&T Assn., Inc.
Tri-State Generation and Transmission Association is a wholesale electric power supplier owned by the 43 electric cooperatives that it serves. Tri-State generates and transmits electricity to its member systems throughout a 200,000 square-mile service territory across Colorado, Nebraska, New Mexico and Wyoming.
Serving approximately 1.5 million consumers, Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., about 1,500 people are employed by Tri-State throughout its four-state service area.
Tri-State's power is generated through a combination of owned baseload and peaking power plants that use coal and natural gas as their primary fuels, supplemented by purchased power, federal hydroelectricity allocations and renewable resource technologies. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5000 miles of high voltage transmission lines.