Are you an IT professional looking for a new career opportunity? Wolverine Power Cooperative has an opening on their IT team for an IT Technician. As Wolverine's IT Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Additionally, you will respond to queries, run diagnostics, isolate problems, and determine and implement solutions.
This position will report from Wolverine's corporate headquarters located in Cadillac, Michigan. Wolverine's campus is nestled in the forest and offers beautiful views to nature; a two-mile hiking trail; an outdoor patio; an on-site wellness center; and more! Wolverine is a generation and transmission electric cooperative and a leader in renewables - supplying wholesale electric power to 265,000 customers throughout the state of Michigan.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide technical support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Follow up with customers to ensure issue has been resolved.
Write various instructional procedures and train computer users.
Install and update computer hardware and software including operating system updates, antivirus software, and patch management programs at the headquarters and remote locations.
Monitor software usage.
Ensure network connectivity of all workstations and troubleshoot when needed.
Maintain computer asset management and work issues tracking system.
Wipe and reload machines for use elsewhere in the company. Dispose / recycle old equipment as necessary following WPC guidelines.
Maintain a spare parts inventory.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Associate degree in the field of computer science preferred.
Certifications preferred include MCSE, Network +, A+.
Two years working with Microsoft Office products.
Technical knowledge of network and PC operating systems.
Proven hands-on hardware trouble shooting experience and experience working in a team-oriented, collaborative environment.
Ability to effectively prioritize, execute and document tasks.
Requires strong written and oral communication skills and a proven analytical and problem-solving ability.
Must have a solid customer service attitude when working with end users.
Knowledge of PC hardware, operating systems, and basic networking.
Strong understanding of computer architecture and the common software systems/suites available.
Wolverine offers a competitive salary and a generous benefit package. Wolverine is a fun place to work where work doesn't feel like a job! If this opportunity excites you, please apply today!
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.