The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people. NRECA is committed to harnessing the strength of America's electric cooperatives into a single powerful voice. NRECA has won the following awards over the past few years:
* Top Workplace by the Washington Post * 100 Best Places to Work - ComputerWorld Magazine * 50 Best Places to Work - The Washingtonian * CARE Award Recipient - Recognizing organizations that promote a positive work-life balance * Best Place to Work Award Recipient - Lincoln, NE * Gold Well Workplace - Wellness Councils of America * State of NE Governor's Wellness Award - Grower Level
At NRECA, we work with people who are leaders in their fields. They are down-to-earth, hardworking professionals committed to helping our members serve their communities. Our work is interesting, constantly evolving, and requires new skills to meet the evolving needs of a dynamic industry. In this collegial, inclusive work environment, united around the compelling purpose and history of electric cooperatives, we thrive. And topping it off, NRECA cares about each person's overall well-being, encouraging health, financial security, and a sustainable work/life balance. EEO/AA- M/F/Disability/Protected Veteran Status/Genetic Data
Summary Specialist Education Services B.2
Provides administrative support for education programs designed to enhance the knowledge and effectiveness of NRECA member system directors and employees. Executes all support tasks and activities related to the delivery of on-site and online employee and director education programs including planning, marketing campaigns, logistics, and delivery as well as ongoing registration and attendance monitoring.
Purpose and Mission
1. Program Support -- Supports the promotion, sales and delivery of NRECA on-site and online education programs for cooperative directors and staff to member systems ("clients") as well as NRECA-hosted education programs, including a. Serves as E&T's main point of contact with printing vendor (Mosaic) to * Ensure accurate procurement, printing and shipping of course materials. * Ensures accurate recordkeeping of course material shipments b. Confirms all training assignments and logistics to ensure accurate date, time and location or online platform for scheduled training with instructors and clients. Orders and ships appropriate materials to client's or other location as appropriate. c. Assists Education Services Representative in booking of on-site and online training deliveries by matching instructor availability with course/date requests as directed. d. Reviews all course evaluations to identify any red flags. Brings flagged items to the attention of the Director, Governance Education and sends course evaluations to NRECA's Market Research for timely processing. Uses Snap Surveys to generate on-demand evaluation reports. e. Reviews and properly codes all instructor invoices for accurate reimbursement and timely payment. Works with Accounts Payable to resolve any payment issues. f. Reviews all training invoices for timely submission to clients. g. Coordinates and executes back-office event processes using the Event Management System and Learning Management System. This includes training event set-up, speaker and instructor logistics. h. Supports all aspects of NRECA-hosted training programs as directed, such as ordering manuals, preparing event materials, answering member questions, coordinating with registrar on production of name badges, scheduling and set-up of online training deliveries, providing real-time technical support during online training deliveries, etc. i. Runs event registration reports, financial summaries, attendee lists and any other type of data reports needed to support an event. j. Provides front-line customer service and administrative support by serving as a main point of contact for client inquiries about E&T programs. k. Travels to events and provides on-site support as needed. l. Ensures program information on cooperative.com is kept current, preparing web requests for updates as programs, instructors and courses change. m. Proofreads, edits and coordinates reviews of program and promotional materials as needed. n. Identifies process improvements to achieve efficiencies and cost savings. o. Maintains documentation of program support procedures and archives information needed for future reference and use. Suggests process improvements to achieve efficiencies and cost savings. 2. Course Material Updates -- Uses InDesign software to revise and update existing training course materials as directed by program managers. a. Follows E&T's quality control process for all revised or newly developed course materials prior to distribution. b. Keeps track and informs instructors of new and revised course materials. 3. Manages programs with special enrollments, such as the Gettysburg Leadership Experience. 4. Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position's job duties, in accordance with NRECA's Personnel & Administrative Policy and HIPPA Privacy and Security Policies & Procedures Manuals. 5. Serves as secondary web conference coordinator. a. Works with web conference sponsors and/or participants to design and plan the event. b. Schedules, set-up and tests web-conferencing equipment. c. Troubleshoots technical difficulties. d. Manages web conferences via WebEx or other platforms, including coordination of delivery using an outside vendor's services.
Requirements and Qualifications
* High School diploma or GED required, Associate's in any field preferred. * 5+ years' experience in providing admininstrative logistics related to training conferences. * Ability to manage competing deadlines and multiple projects at various stages using effective organization skills and attention to detail. * Ability to listen and interpret member needs, de-escalate difficult member calls, while at the same time researching the issue and applying broad business and technical knowledge to meet the member's satisfaction. * Ability to work with a wide variety of people to foster cooperation in sharing information and materials. * Ability to communicate effectively, both verbally and in writing, with a diverse membership, employees and/or vendors. * Ability to use Microsoft Office tools (Excel, Word, Outlook, Power Point) in the day-to-day essential duties of the job. * Ability to use training delivery and support systems such as event management systems, learning management systems, web conferencing and other online delivery platforms. * Ability to provide service excellence by building relationships, being resourceful, responsive and respectful. * Ability to edit and proofread for spelling, grammar, and tone following NRECA guidelines. * Ability to Travel 15%.
ADA Requirements: * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading. * Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.