Purpose: Provide technical assistance and support to the other members of the IS department with tasks and projects.
High School Graduate
Minimum of three years practical field experience with expertise in various desktop and mobile computer operating environments; or, a two-year Technical Degree in a related field.
Expertise in computer hardware troubleshooting, repair, and performing account maintenance in Active Directory.
Field related certifications
Produce training material and conduct training on systems/programs as needed.
Facilitate and oversee special project implementation, providing updates to the Information Systems Manager.
Facilitate purchase of hardware inventory (i.e. iPads, Computer, Printers, etc.)
Provide backup support for maintaining inventory and records in the Helpdesk system for proper reporting of hardware and software applications.
Assist Information Services team with advanced troubleshooting and diagnosing problems.
Remain cross-trained in all Helpdesk duties to provide backup support when needed.
Other tasks and duties as assigned
Strong commitment to service, teamwork, accuracy, and stewardship.
Excellent oral and written communication skills.
Excellent interpersonal skills for effective interaction with other personnel, both public and private consultants.
The ability to reason analytically and relate theoretical concepts to actual needs.
Safety: Continually adheres to regulations and ongoing training to ensure that he/she and his/her team are protected from an unlikely to cause danger, risk, or injury.
Operational Excellence: Works smart and efficiently to provide exceptional reliability and is a sound financial and economic steward. Collaborates to develop the best solutions.
Engagement and Growth: Takes responsibility for own actions, success and growth. Expresses commitment to work hard, with a positive attitude. Demonstrates good judgement and embraces constructive criticism and challenges. Seeks opportunities to learn and share knowledge.
Integrity: Honest, respectful, kind and trustworthy. Brings a positive influence and values diversity. Eager to own, apologize and fix mistakes promptly and follow through timely on commitments. Maintains confidentiality.
Teamwork: Provides assistance, information or other support for the team to build or maintain relationships with them.
Customer Commitment: Puts the convenience of the members first; asks for and values members’ opinions. Provides solutions with a sense of urgency and concern while being present, open and empathetic.
Community Minded: Desires to make a difference in the communities served by NGEMC.
Change: Constantly seeks opportunities to develop better services and more efficient processes.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities (some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees). Requires physical ability in reaching, stooping, standing, walking, lifting, must be able to lift small objects with the fingers, grasping, talking, hearing, repetitive operations, and defined sedentary work. Visual acuity required with administrative machine operation.
General office environment; requires the flexibility to work irregular hours for assignment completion; requires the ability to work during emergency situations and availability during inclement weather.
About North Georgia EMC
NGEMC Mission Statement:
Since 1936, every day, any time: keeping the power on.
The Mission of North Georgia EMC is to provide a reliable, quality, cost-based supply of electricity to our cooperative members. North Georgia EMC is committed to achieve success in all areas related to the principles of the public power model: People, Safety, Business, and Integrity.
We provide our members with a constant flow of comfort, convenience, productivity, and entertainment.