Mountain View Electric Association (MVEA) was incorporated in 1941 and is a growing not-for-profit electric cooperative governed by a board of directors elected by our members/owners. We provide reliable and affordable electric service to over 50,000 meters throughout portions of eight counties located within a 5,000 square mile territory. MVEA has annual revenues of over $117 million and total assets over $320 million. Our focus is on safe, affordable, reliable electricity and strong communities.
Top Reasons to Work with Us:
Competitive Salary and Outstanding Benefits Package
Traditional Pension Plan and 401(k) with Company Match
Stable and Growing Company
Great Company Culture!!
We are looking for a Member Services Supervisor to manage, train and motivate the Member Services Team to ensure members/customers are provided with the highest level of service excellence. This position will work out of our Falcon office, located just east of Colorado Springs and near the base of one of the most famous American mountains, Pikes Peak! Colorado Springs consistently receives high rankings and has been voted as one of the “Best Places to Live.” MVEA offers candidates great career opportunities and is one of the areas great companies to work for! To learn more about our Co-op and the communities we serve, please visit our website at www.mvea.coop.
Manages ‘real time’ work volumes and provides timely and accurate first-class service to customers/members.
Establishes and monitors goals for acceptable performance.
Compiles data and reports regarding Member Services. Analyzes and utilizes the data and statistics to make recommendations for changes to enhance the member service experience.
Monitors queue and tracks inbound calls. Keeps Member Service Representatives aware of inbound calls, calls waiting, call abandonment rate, transfers, etc.
Develops and executes policies and procedures as well as establishes internal control procedures.
Ensures all tasks, e-mails, correspondence, research functions are handled in a timely manner and meet any applicable compliance timelines.
Serves as escalation resource for team members.
Drives and directs the performance of team members to create a high performing environment. Creates and maintains an environment of open communication and leads by example.
Provides on-going feedback, accountability, and documentation for performance outcomes by ensuring employees channel their talents toward organizational goals.
Responsible for timeliness and accuracy in the collection process. Monitors past due accounts and directs appropriate and timely collection.
Responsible for investigation of energy diversion.
Participate in the preparation and administration of the departments budget.
Coaches and develops team members, manages employee job performance issues and delivers appropriate corrective measures. Documents all coaching/development sessions in a timely fashion.
Bachelor's Degree in Business Administration or similar discipline; five years related experience is preferred; or equivalent combination of education and experience is required.
Progressively responsible leadership experience in Member Services is required. Experience, preferably with an electric utility is preferred.
Ability to communicate professionally and effectively, both orally and in writing. Must project a professional image and possess the ability to facilitate and make presentations to large groups.
Extensive knowledge of project management and communication/conflict resolution skills. Ability to maintain effective working relationships, and utilize creative thinking and problem-solving techniques.
Excellent information systems skills, with the ability to clearly understand the Association needs, how various functions and systems integrate, and impact the overall effective and efficient operation of the Association.
Proven success in motivating and leading others within a team environment. Skilled in the proper techniques of interviewing, hiring, coaching, appraising performance, disciplining, and other supervisory skills.
We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.