The Dispatcher I, II, or III monitors the overall status of Trico’s electrical system via the Outage Management System (OMS), the Supervisory Control and Data Acquisition (SCADA) network, the Automated Metering Infrastructure (AMI), and Customer Information System (CIS). This position monitors and responds to all outages, creates, and coordinates general system switching, logs pertinent system events and generates system reports. This position provides overall support services for the dispatch team. This position requires shift work.
Monitors and tracks current system load and implements load control and/or load management programs; creates the necessary paperwork to dispatch crews to patrol areas as needed.
Tracks and monitors outages by logging member information into the CIS/OMS systems; initiates emergency procedures to restore electrical services and contacts crews to communicate relevant outage information.
Answers incoming phone calls, transfers members to the correct department and assists members during an outage or those experiencing power quality concerns.
Assists or generates system reports to create electrical data for analysis and performs general administrative tasks for management.
Communicates directly with field personnel through phone or two-way radio to issue Clearances, perform switching, Hot Line Orders (HLO); and assists with activities associated with connects/disconnects, non-payments, collections and other service order work as needed. Also monitoring and maintaining substation yard access of qualified personnel.
Monitors and maintains building and facility security; monitors cameras, contacts authorities and management; controls access to the headquarters yard via the gate control and phone.
Under direct supervision, learns to operate devices and monitor all alarms via the SCADA program.
As directed enters planned outages for repairs and service order work by Operations and notifies members.
Completes developmental step to obtain Dispatcher II.
Performs other duties as required and/or assigned.
Dispatcher II –
Must perform the above duties and the following:
Writes and executes switching programs with the crews in the field to divert power for repairs and line maintenance.
With Supervisor approval, operates devices via SCADA program.
Responsible for proficient monitoring of all SCADA devices and substations.
Assists in the coordination of planned outages for repairs and service order work by Operations and notifies members.
Assists in the preparation of monthly reports and graphs.
Assists with power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures. Develops an understanding of the current Trico system and delivery transmission.
Complete developmental step to obtain Dispatcher III.
Must perform the above duties and the following:
Independently operates devices via SCADA program.
Review, monitor and operate the SCADA and Communications System to ensure that information displays correspond to established parameters. Responsible for proficient control and monitoring of all SCADA devices on Trico’s system and in substations under Trico’s control.
Coordinates with Operations and notifies members on planned outages for repairs and service order work.
Prepares monthly reports and graphs using data from Arizona Electric Power Cooperative and OMS.
Prepares power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures. Maintains an understanding of the current Trico system and delivery transmission.
High School Diploma or equivalent.
Proficiency with computer software related to windows operating system and Microsoft Office programs.
Ability to work rotating shifts, irregular and overtime hours as assigned.
Candidates must meet the minimum qualification for the level I position in addition to the below:
One or more years of experience with electrical utility dispatch.
Knowledge of SCADA systems.
General understanding of electric power generation, transmission, and distribution in relation to electrical utility systems.
Proven expertise, knowledge, skills, and experience in all aspects of the DISPATCHER I position.
Two to three years of experience with electrical utility dispatch.
Advanced understanding of electrical power generation, transmission, and distribution in relation to electrical utility systems.
Additional competencies include Decision Making & Judgement and Functional Excellence
Proven expertise, knowledge, skills, and experience in all aspects of the DISPATCHER II position.
An Associate’s or Technical Degree in applicable field.
Familiarity with electrical utility switching devices and procedures.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is performed in an electrical utility system control room with console workstations. This position routinely uses standard office equipment such as computers, phones, and copiers/scanners. This position is primarily sedentary but will require the ability to move about the office to access files and/or equipment. Must be able to carry and lift up to 15 pounds.
Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to the job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. The employee(s) may be required to perform other duties as assigned.
About Trico Electric
Trico is a non-profit electric distribution cooperative located in Marana, Arizona, serving more than 44,000 customers in seven districts including, northwest Tucson, Marana, Three Points, Sahuarita, Green Valley, Arivaca, Sasabe, Corona de Tucson, Vail, Mt. Lemmon and Saddlebrooke.
Area farmers and ranchers organized Trico in 1945 under the Rural Electrification Act that was enacted to bring electricity to the rural areas of the United States. Three years later, Trico’s first electrical lines were energized.