Responsible for performing efficient, courteous, and reliable dispatching service. Performing operation of the power system by receiving and dispatching trouble calls and service calls and assisting and directing line personnel. Coordinating service restoration in accordance with switching and tagging procedures and safe work practices.
DUTIES AND RESPONSIBILITIES
The following are essential responsibilities of this position and do not include marginal functions that are incidental to the performance of the fundamental job duties. The scope and duties of this position may change or be temporarily altered abased on the business needs of Peace River Electric Cooperative. The basic Requirement of every position is to perform all tasks as assigned by your supervisor.
Monitor weather in service areas and proactively react to predictions by acquiring additional field resources.
Receive and organize outage reports from customers to anticipate the device that is out and send the appropriate manpower to resolve the problem. Ability to use IVR and outage management system. Notify appropriate management as necessary.
Minimize outage duration through timely dispatching of restoration crews.
Responsible for the administration of the call-out rotation list in calling out restoration crews for after hour needs.
Responsible for the entering of outage information in database for quarterly outage report.
Responsible for writing, checking, issuing and recording switching orders and switching procedures.
Professionally communicate via telephone or radio with field personnel.
Responsible for updating of radio log.
Responsible for the accuracy of pertinent information on outage report forms.
Demonstrate professionalism with customers and coordinate after hour reconnects.
Responsible for the starting and stopping of customer based generation as directed by Seminole.
Ability to monitor and operate SCADA systems, and appropriately react to alarms in a timely manner.
Maintain system configuration and equipment status changes by updating computer maps and programs.
Enter data and create spreadsheets for various reports.
Maintain accurate updates of departmental records.
Performs other duties as required or directed by department manager.
Monitor security equipment and take appropriate action as needed.
Monitor security systems as part of a substation loss prevention program.
Successfully complete any required PRECO training programs.
Demonstrate expertise in daily shift duties including troubleshooting, switching operations and general operating procedures.
Coordinate with IOU’s in matters pertaining to PRECO transmission or distribution.
Maintain first aid and CPR certification.
Demonstrate knowledge of PRECO safety rules, regulations, policies, practices and procedures.
Utilize all PRECO tools and equipment in a safe and efficient manner.
Report to appropriate personnel immediately any safety hazards involving PRECO equipment.
Use all required safety protective equipment.
Attend and actively participate in training as scheduled.
Maintain a standard of excellent attendance.
Maintain open and honest communication with superiors and co-workers.
Exhibit a commitment to customer-focused service.
Have integrity and honesty in all actions.
Exhibit a firm commitment to safety.
Be a team player.
Exhibit strong work ethics.
.OFFICE MACHINES AND EQUIPMENT:
Interpersonal skills with the general public and 911 operators.
High school diploma or equivalent.
Associate’s degree in an electrical power related discipline is preferred.
Ability to acquire NERC or Florida Reliability Coordinator certification as required.
No Prior experience necessary.
Requires demonstrated knowledge in all aspects of dispatching, switching, and tagging procedures, troubleshooting and the components of an electrical transmission and distribution system.
Requires basic computer skills including Access, MS Windows, Word, Excel and Outlook.
Required demonstrated ability with personal computers, SCADA and load control operations. Familiar with GIS system, IVR, outage & analysis systems and database programs.
Required ability to interpret and follow all PRECO safety rules, policies and procedures.
Requires excellent decision-making and documentation skills. Ability to accurately and quickly perform multiple duties during shifts and emergency situations.
Requires the ability to effectively direct PRECO line and contractor personnel.
Requires the ability to work various rotating shifts and to report to work on short notice in emergency situations. This is a 24/7 operation.
Must have a valid Florida driver’s license.
Must posses a thorough knowledge of the entire service area and mapping system of PRECO.
Requires basic knowledge of PRECO customer service systems and billing procedures.
Requires physical and visual ability to accomplish this Job Description.