The Cooperative Services Center (CSC) supports all call center functions for Wake Electric Membership Cooperative. As such, the Customer Service Specialist serves in a key support role, having responsibility and oversight to ensure all area and/or street light billing supports the Cooperative’s identified rate schedules. This position is also responsible for supporting Wake Electric efforts in providing Internet, security and surge protection services. The Customer Service Specialist will coordinate with Engineering and Operations regarding new subdivision infrastructure as it pertains to billing. The selected candidate will assist four other Specialists in the Customer Service Department (Call Center Support Spec., Billing Spec., Collections Spec., and the Member Services Advisor) and will report directly to the Customer Service Supervisor. The Customer Service Specialist will also answer member calls, especially during high call volume times and other arranged times defined by supervision.
Oversight of all TouchNC activities (billing, rates and member contacts); Audits and rectifies all area and street light billing; Assists with monitoring of daily collections; Assists with CIS Account Management (Service Orders, Lighting and Meter Data Management); Phone support for call overflow in call center; Performs Billing Specialist duties when Billing Specialist is unavailable; Other duties as assigned; Adhere to Company and Department operating procedures