The Business Analyst 2 will support the business users through monitoring and recommending improvements to the application software and business systems. The Business Analyst 2 will help identify ways to improve the efficiency of both existing and new processes by; analyzing and optimizing processes, gathering functional requirements, building business cases as necessary, designing, defining, and documenting processes. The Business Analyst 2 will manage and provide solutions to new business ideas and concepts through operational process changes and/or technological paths.
Primary Position Responsibilities
Support the business or technical client in the creation of Project Business Case development
Collect and analyze data for potential business expansion
Identify specific business opportunities and recommend the improvement of business processes that will improve quality and satisfy efficiency goals.
Influence stakeholders to support business projects
Lead projects and coordinate with other teams to produce better business outcomes
Test business processes and recommend improvements
Manage user acceptance testing
Determine and utilize the most efficient requirement solicitation method including, but not limited to interviews, focus groups, surveys, workshops, or formal review of existing documentation
Assist in the coordination of project meetings, interactive sessions, and team collaboration workshops
Assist in the development of training documents and programs
Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support
Secondary Position Responsibilities
Attends minimum 8 hours of required company training and employee development
Attend monthly department safety meeting
Perform other duties and activities as directed
Education and Certifications Required
High School Diploma or G.E.D.
Bachelor’s Degree in related field or equivalent experience
Education and Certifications Preferred
Certification(s) in Business Analysis
Master of Business Administration or Advanced Degree
2 - 5 years’ experience as a Business Analyst or Project Manager
Relevant electric/gas utility experience in a co-op environment
Broad range of business or technology experience including programming, customer information systems, billing, report generation, analysis, etc.
Experience with business process modeling tools
Skills and Abilities Required
Excellent written and verbal communication skills
Great analytical, critical thinking and problem-solving abilities
Superior presentation and negotiation skills
Strong adaptability and capacity to work in fast-paced environments
In-depth understanding of organizational data flow and its use in management decision-making
Skills and Abilities Preferred
Ability to operate office machinery, such as copier, fax machine and personal computer
Knowledge of Business Process Model & Notation Standards
Comprehensive knowledge of Microsoft OneNote & Teams
Indoor, office environment
Operates office equipment such as a computer, telephone, fax machine, copier, etc.
Ability to lift a minimum of 25 pounds
Ability to drive occasionally as needed
Ability to sit for long periods of time
Requires frequent sitting, standing, walking, bending, and reaching
Travels to conferences as necessary
Uses computer for extensive periods of time
Must have and maintain a valid Texas driver's license
Internal Number: 1466
CoServ is an electric and gas distribution company serving North Texas since 1937. Doing business as CoServ Electric since 1998, we now have over 9,800 miles of electric infrastructure serving more than 240,000 meters across Denton, Collin, Cooke, Grayson, Tarrant and Wise counties. Our natural gas affiliate, CoServ Gas, was established in 1998 and serves more than 125,000 gas meters in Denton, Collin and Kaufman counties.
North Texas is growing, and so is CoServ. We value innovative and dedicated Employees and are committed to providing them with a stable work environment filled with opportunities to learn and grow. Guided by our Core Values—Respect, Accountability, Integrity, Service, Excellence and Safety—we serve each other as we serve our Members and Customers. We offer a wide variety of careers—from Customer Care Representatives and Billing Clerks to Linemen and Engineers. CoServ is a company you can believe in.