The Dispatcher receives, records, and distributes work orders to service crews upon customers’ requests for service.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Dispatcher performs the duties listed below. These duties listed are not meant to be all-inclusive. Other duties may be assigned from time to time in correspondence with the needs of the cooperative.
· Take emergency radio calls and gather the required information to ensure the appropriate agency and personnel respond.
· Take calls from customers requiring service.
· Utilize two-way radio system to dispatch work, communicate with field personnel, gather information regarding personnel/vehicle/equipment location(s), prioritize outage assignments, and collect detailed information upon outage restoration.
· Keep radio log of all dispatches.
· Assign account locations to new builds.
· Prepare and mail fee sheets and easements for jobs.
· Process work requests to ensure jobs are ready for construction.
· Enter and maintain information related to SWECI work in the statewide JULIE locate system.
· Take customer complaints/outage calls.
· Manage the Outage Management System (OMS).
· Maintain proper outage records.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maintain composure and gather detailed information during stressful situations.
Advanced communication skills.
Ability to communicate effectively with the customers and co-workers via phone, radio, in person, and in writing.
Excellent computer skills necessary.
Ability to learn and utilize various forms of software.
Possess technical aptitude.
Ability to read service maps.
Understanding of electrical distribution system operation preferred.
About Southwestern Electric Cooperative, Inc.
Formed in 1939 with a loan from the Rural Electrification Administration (REA), Southwestern Electric Cooperative, Inc. (SWECI) is a not-for-profit, member-owned cooperative located in Southwestern Illinois. Southwestern Electric Cooperative serves nearly 24,000 residential, commercial, agricultural and industrial member accounts in parts of Bond, Clay, Clinton, Fayette, Effingham, Macoupin, Madison, Marion, Montgomery, Shelby and St. Clair Counties. Headquartered in Greenville, Illinois, the co-op maintains nearly 3,500 miles of power line, employs more than 75 people, and owns a 47-megawatt peaking plant.