Duties-Handle heavy inbound call volume and moderate outbound calls, exercise independent judgment to help address member issues, and work in emergency situations with speed and accuracy.
-Receive incoming calls concerning power outages, and enter tickets with all pertinent information repair crews need to find and restore outages safely.
-Receive calls concerning general information questions. Provide correct information to co-op members by following written policies and procedures.
-Escalate issues to the proper level of authority by notifying on-duty supervisor of any incidents requiring immediate attention or follow up action.
-Resolve members’ billing and disconnect for non-payment issues by performing activities such as making arrangements for payment according to procedures, and reconnecting service.
-Must be able to work days, nights, weekends, and holidays. Will attend cross training in the field. Must attend required KAMO safety training sessions. Must be available to come to work on short notice or access laptop computer during emergency situations. Should reside within a 30 minute drive time of work location. Other duties as assigned.
-General knowledge of electrical and related services provided by member cooperatives. Must keep current with changes in KAMO and member cooperatives’ computer programs, policies and procedures.
-Demonstrated clear telephone and radio voice projection with good enunciation. Have calm, steady bearing with courteous telephone manners. Possess accurate typing/computer keyboard skills. Must be adept at written communications and have legible handwriting. Must be able to work effectively under pressure.
-Ability to multi-task efficiently between phone, keyboard and multiple computer programs and screens to access and communicate customer information. Basic mathematical computation skills required. Understand/interpret oral and written instructions. Must be able to work with individuals of various personality traits in a close working environment.
-Ability to effectively use equipment such as, but not limited to: Personal and laptop computers, Microsoft Office products and standard phone systems.
-High level of concentration/alertness to change
-Performance pressure due to deadlines imposed
-Use sound judgment to deal with complex situations
-Ability to interact with a team of co-workers
-Ability to speak clearly to express or exchange information by the spoken word
-Ability to see, read, and comprehend a Video Display Terminal or other written documents
Physical Requirements: Average number of hours if/when the activity occurs
-Sitting 8-12 hrs
-Lifting or carrying up to 25 lbs. 0 – 1 hrs
-Special visual, speech and auditory requirements 8-12 hrs
-Use of hands: grasp or use both hands 8-12 hrs
Additional Salary Information: Salary is based on experience level
About KAMO Power Cooperative
KAMO Electric Cooperative, Inc. (KAMO Power), with headquarters in Vinita, Oklahoma is a Generation and Transmission (G&T) cooperative formed in 1941. KAMO has work locations in Vinita, Muskogee, Cleveland and Stillwater, Oklahoma; and in Spokane, El Dorado Springs and Neosho, Missouri.
Owned by 17 member distribution rural electric cooperatives in northeast Oklahoma and southwest Missouri, KAMO
serves the needs of its members by providing safe, low-cost, and reliable power and telecommunications services.
KAMO is a member-owner of Associated Electric Cooperative, Inc., (AECI) who provides the electric capacity and energy needs for KAMO and five other G&Ts in Missouri.
KAMO's annual sales exceed 7 million megawatt-hours, representing over 300,000 member-owners. As a non-profit rural electric cooperative, revenues from sales are used to cover KAMO's expenses; revenues exceeding costs are credited back to the 17 member-owners in the form of patronage capital.