Accounting and Financial Services, Member Services
4 Year Degree
The Billing and Member Service Representative (MSR) Manager serves as a critical connection between our membership and the Cooperative. As a successful candidate, one must possess excellent interpersonal communication skills; being fluent and at ease in high-pressure situations involving member complaints and other issues. The main responsibilities of this position focus on coordinating critical interdepartmental functions, integrating meter and other critical data, billing and collections of member payments, understanding and reporting monthly statistical analysis, and, above all, providing best-in-class member service. Personal characteristics required for this position include, strong leadership skills, being able to direct the work of others balanced with working collaboratively with a variety of people and groups (inter/intra-departmental and external). The ideal B&MSR Manager is attentive to details, people-oriented, well-versed in billing and financial analytics, and has a keen sense of business acumen and leadership.
This is a full-time, salaried position working a minimum of 40 hours per week
Typical work schedule is Monday through Friday, 8 am to 5 pm
Majority of work takes place in a controlled office environment with minimal noise level
Must be able to travel for annual conferences and training throughout the nation (<15% of work requires travel)
Bachelor’s in accounting or a closely related field is required
5+ years of progressive management experience with a cooperative, utility, or allied industry in the areas of customer service, credit, and billing is required
5+ years in staff management is required
Prior knowledge and experience with data processing techniques with accounting and reporting is required
Advanced Excel skills and Intermediate presentation skills are required
Advanced ERP skills are required, preferably SEDC-UPN or NISC
Familiarity with billing laws and regulations is preferred
Must possess a current driver license and maintain an insurable driving record.
Must be able to complete and pass CPR and First Aid training. On-job training provided.
Additional Salary Information: • Medical - $167 per month for entire family with a 100% employer-funded HSA, other options available. Eligible 1st of month after 30 day of service
• Dental - $11 per month for entire family. Eligible 1st of month after 30 day of service
• Pension - 100% employer-funded with a 2.0% benefit level / 62 plan; eligible after 1 year.
• 401(k) - Match up to 4% on full salary; eligible after 1 year.
• Basic Life - 4x annual salary, 100% employer-funded
• Long-term Disability - 13 week/50%/No SS Offset, 100% employer-funded
• Life Insurance - Additional $40k policy, 100% employer-funded
• 10 Paid Holidays
• Paid Vacation & Sick Leave
• Annual Stipend for cell phone and clothing
• Service awards every 5 years of service
• On-site fitness facility - free for entire family
• Company Parties
• Facility usage (Banquet area, dumpster, ice machine)
• Covered Parking
About Taylor Electric Cooperative, Inc.
Taylor Electric is an equal opportunity employer and drug-free workplace that was established in 1939. We provide electric and fiber internet services to 13 counties in the Big Country area of West Texas. Taylor Electric is known for our strong business acumen, commitment to our community, and, above all, dedication to providing reliable service to our members.