TYPICAL HOURS WORKED: 8:00am – 5:00pm Monday – Friday*; overtime hours as needed. Occasional travel may be required for meetings.
EDUCATION/EXPERIENCE REQUIRED: Computer or Information Technology-related 2-year college degree preferred or a minimum of 4 years’ experience
REPORTS TO: Systems Administrator
Experience in a related field is required. Related college degree may replace job experience.
Must be able to communicate effectively to exchange information with the membership and coworkers. Will work independently and in a team environment.
Must have working knowledge of Windows 10, Server 2016 and beyond; Windows Updates Services preferred.
Must have working knowledge of Apple products
Must understand active directory, Microsoft Office, Adobe, Java, and have the ability to learn new applications.
DESCRIPTION OF DUTIES:
May perform any combination of the following (duties may include, but are not limited to):
Will provide technical support for PC’s, laptops, printers, and peripheral hardware for Surry-Yadkin EMC, including performing and verifying backups.
Diagnose, install, troubleshoot, resolve issues with, and repair PC’s, laptops, and hardware/software.
Perform support with Microsoft Office, network/Wi-Fi, security, GIS mapping, and E-mail.
Will interact directly with internal customers and will require a professional and positive attitude.
Assist users as needs arise, such as resetting passwords, MS & Excel troubleshooting, file uploads, light maintenance of printers, check and change printers and copiers to add paper and/or ink cartridges, perform computer resets, etc.
Set up AV equipment for special projects and events.
Maintain parts & supply inventory.
Perform updates on PC’s, laptops, and servers.
WORK CONDITIONS/PHYSICAL REQUIREMENTS:
Must be able to remain in a stationary position at least 25% of the time and frequently move around the office to assist office personnel with IT needs.
Must be able to operate a computer and other office machinery, such as a calculator, copy machine, or printer.
Must be able to communicate effectively in order to exchange information accurately with membership and coworkers, both in the office and over the phone;
Occasional moving of files and IT equipment up to 50 pounds.
EMPLOYEE’S PRIMARY RESPONSIBILITY:
It is the employee’s primary responsibility, regardless of workload or conditions, to ensure:
Safety for oneself;
Safety for all his/her fellow employees;
Protection for the public;
Protection for company property and for public and private property;
That all injuries and accidents are reported to his/her supervisor immediately.
Applicants interested in and qualified for this position should email their resume to firstname.lastname@example.org. Please include “IT SUPPORT 20210107” in the subject line of the email.
About Surry-Yadkin Electric Membership Corporation
Surry-Yadkin EMC, a Touchstone Energy Cooperative, provides electricity to 27,000 accounts in our five-county service territory in the foothills of North Carolina. As a member-owned cooperative, we strive to obtain professional, dedicated employees committed to serving our members with the highest regard.