The Learning and Development Specialist is responsible for the development, implementation and delivery of a formal training program for the organization.
Primary Position Responsibilities
Administers the in-house, CoServ University, training program by analyzing training needs and formulating training programs and schedules based on knowledge of identified training needs, company production processes, business systems or changes in services or procedures.
Coordinates securing outside training resources such as consultants, educational institution personnel and business and industry representatives.
Works closely with leadership to align training goals with overall company and departmental objectives.
Researches, writes and develops new and/or revised curriculum such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
Develops virtual training as needed and moderates virtual training sessions to ensure engagement.
Coordination and facilitation of our inhouse leadership development program.
Responsible for creating and scheduling training sessions, maintaining employee training records and providing training reports as requested through LMS.
Responsible for preparing and maintaining the training program budget.
Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
Plans, organizes, and coordinates Employee morale events.
Performs other duties and activities as directed.
Education and Certifications Required
High School Diploma or G.E.D equivalency.
Education and Certifications Preferred
Bachelor’s Degree in Human Resources, Training and Development, Education, or related field.
PHR or SHRM-CP
Five (5) years of training and development experience.
Three (3) years of experience in leadership training.
Working knowledge of a learning management system (LMS).
Working knowledge of WebEx training solutions.
Five (5) years of experience in adult learning facilitation.
Skills and Abilities Required
Understanding of adult learning theory, design and delivery
Excellent human relations and communications skills, both written and verbal.
Must have strong grammar skills.
Must understand the confidentiality required for this position.
Ability to prioritize and manage multiple tasks.
Demonstrate competencies of leadership skills – planning, coordinating, directing, listening and communication.
Ability to work under strict deadlines and has the capability to utilize problem-solving skills.
Must be detail oriented.
Must possess personal computer skills and be proficient in Office 365 products including, but not limited to Outlook, Word, Excel, and PowerPoint.
Must be comfortable in preparing and delivering presentations to all levels within the organization, including formal professional development and teaching assignments.
Ability to evaluate and research training options and alternatives
Ability to learn the ShareKnowledge Learning Management System (LMS)
Ability to work independently, with minimal supervision
Ability to work as a team player
Ability to work flexible and extended hours as needed or directed.
Skills and Abilities Preferred
Knowledge of the cooperative business model.
Operates office equipment such as a computer, telephone, fax machine, copier, etc.
Indoor, office environment.
Ability to lift a minimum of 25 pounds.
Ability to drive occasionally as needed.
Ability to sit for long periods of time.
Requires frequent sitting, standing, walking, bending, and reaching.
Travels to conferences and other office sites.
Must have and maintain a valid Texas driver's license.
Internal Number: 1490
CoServ is an electric and gas distribution company serving North Texas since 1937. Doing business as CoServ Electric since 1998, we now have over 9,800 miles of electric infrastructure serving more than 240,000 meters across Denton, Collin, Cooke, Grayson, Tarrant and Wise counties. Our natural gas affiliate, CoServ Gas, was established in 1998 and serves more than 125,000 gas meters in Denton, Collin and Kaufman counties.
North Texas is growing, and so is CoServ. We value innovative and dedicated Employees and are committed to providing them with a stable work environment filled with opportunities to learn and grow. Guided by our Core Values—Respect, Accountability, Integrity, Service, Excellence and Safety—we serve each other as we serve our Members and Customers. We offer a wide variety of careers—from Customer Care Representatives and Billing Clerks to Linemen and Engineers. CoServ is a company you can believe in.