NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 700+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
This position reports to the Manager, Member Engagement and will be responsible for managing/coaching the Utility Account Management Team.As the Team Lead of Account Management, you will be responsible for creating an atmosphere ensuring NISC’s Members/Customers experience an ongoing, high-quality personalized experience. As an effective teamleader, you will ensureteam cohesion, consistency of processes as well as review and implement best practices for the team. This position includes a high level of customer interaction, Member ownership and participates directly in the more complex work assigned to the team.
Use industry expertise and software knowledge to groom and advance relative Account Managers market approach and knowledge
Ensure Account Managers are familiar with products and updates
Advocate NISC’s strategy and culture among the Membership
Attend and present on various Member focused topics at events as needed
Facilitate a collaborative, team through consistent methodologies and processes
Conduct regular weekly one-on-ones with each team member
Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization
Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry, and related current events and trends
Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement.
Strong negotiating skills
Ability to identify and effectively resolve key issues with clients
Knowledge of the industry IT standards, terminology, and typical work processes
Project management skills
Possess excellent writing, editing, communications and interpersonal skills
Possess superior presentation skills to audiences of all sizes
Possess ability to coach and mentor colleagues and team members as required.
Ability to maintain the highest level of professionalism and ethical behavior
Commitment to NISC's Statement of Shared Values
Ability to travel as often as necessary to meet the goals and objectives of the position
Experience with SalesForce.com
Bachelor’s Degree in a business-related field or equivalent experience.
Telecommuting is allowed.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.