National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for seventeen consecutive years and we are looking for qualified individuals to join our Team.
NISC is looking to fill a position working with our Broadband - Plant and Operations products. You will be responsible for:
Implementing the plant records and trouble ticketing applications within iVUE. Also responsible for implementing the Broadband - Plant and Operational applications such as our mobile solutions (Apps), scheduling tools, and open API's.
To learn more about Broadband Operations, click here.
This position will work with the member/customer to effectively implement the applications. This includes working as a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted into the NISC software.
Provides superior customer support to internal and external customers in all encounters.
Conduct implementation analysis
Identify gaps in features and functionality in software and oversee resolution
Follows all established software implementation methodologies and procedures
Performs quality testing as it relates to system integration dependent on the tasks assigned
Prepare and complete implementation documents
Utilizes all implementation best practices and artifacts for all implementation projects.
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.
Desired Job Experience:
5+ years Telecom/Broadband experience
Strong knowledge of Excel and other MS Office products
Strong customer orientation
Excellent research and problem-solving skills with a strong attention to detail.
Excellent verbal and written interpersonal and communication skills.
Ability to organize and prioritize.
Ability to work independently, as well as in a team environment
Ability to interact in a positive manner with internal and external contacts
Familiarity with Application Programming Interfaces (API)
Commitment to NISC’s Statement of Shared Values.
Working or educational knowledge of a Broadband and/or Telecom networks.
High School diploma or equivalency required
Associate or Bachelor’s Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.