National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for multiple consecutive years and we are looking for qualified individuals to join our Team.
The Provisioning (SwitchTalk2) Project Lead will have an advanced understanding of executing and implementing all NISC Provisioning software and applications. This person will serve as the point of contact for all assigned Provisioning projects until handed off to support. They will ensure timely and accurate completion of assigned duties and responsibilities of the team members to meet the project and executive leadership expectations. Responsible for communication, project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure and the organization to ensure that the project outcomes are achieved as defined, within budget and on time.
Responsible for all internal and external project communication, end to end process flow, kick off calls involving all stakeholders, plus delta reviews after every project, project hand-off to support, and billing verification.
Control project scope and project expectations.
Provide recommendations/solutions resulting from evaluations.
Technical project management of multiple projects in a fast-paced environment.
Lead communication and information management with Cross functional teams.
Principal investigator and delegate problem solving tasks.
Assist leadership, coaching, and guidance on a continuous basis to project team members in the areas of project life cycle, operating procedures, processes and best practices.
Clearly communicates expectations of project team members and holds team accountable to assigned deliverables.
Creates risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget.
Work with team to create solutions for issues identified during project.
Leads activities required to complete project documents: project plan, project charter, scope, and project schedules.
Utilize the tools and process in place today to manage the projects assigned.
Concurrently lead approximately 50 projects per year.
Leads facilitating transitioning projects to Telecom Engineering & Operations Support.
Responsible for project consistency regardless of project type.
Desired Experience and Skills
Two or more years enterprise project management experience preferred.
Three or more years of functional/operational experience required.
Project Management Professional (PMP) or equivalent certification preferred.
Demonstrates a high level of interpersonal skills.
Ability to effectively communicate to various levels in the organization.
Creates an environment that motivates, inspires and respects others.
Ability to build team cohesiveness to achieve results.
Ability to promote a shared vision and customer focus.
High organization and planning skills.
Ability to self start, work independently and be versatile in a dynamic environment.
Highly skilled at relationship building within project and across the organization.
Ability to drive results through accountability.
Proficient with Microsoft Project, SmartSheet, and Sharepoint.
Strong understanding of team dynamics.
Demonstrated experienced in the creation of external release quality documentation; ability to develop such documents concurrent with other job responsibilities.
Obtains appropriate level of approval for all project documentation and/or sub teams assigned to ensure appropriate understanding of expectations among all stakeholders.
Strong written and verbal communication skills.
Demonstrates a comprehensive knowledge of and applies principles, practices and procedures of NISC and Professional Project Management.
Bachelor degree in related technical / business areas. Minimum high school diploma or equivalent required.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.