Appalachian Electric Cooperative (AEC) provides electric service to 47,000 members in East Tennessee. We own and maintain an electric distribution system that covers 600 square miles in parts of Grainger, Hamblen, Hawkins, Jefferson, and Sevier counties.
We currently have an opportunity for an IT Systems Administrator in our New Market, Tennessee office. The IT Systems Administrator participates in planning, implementing, securing, documenting, maintaining, and operating the Cooperative’s network, server, desktop, and storage infrastructure.
AEC offers a competitive salary and benefits plan including medical, dental, vision, paid time off, short and long term disability, paid parental leave, 401k and a company-funded pension plan. Benefits eligibility is first of the month following 30 days of employment.
Bachelor's Degree in Computer Science, IT, MIS, or related field
At least two of the following active certifications. Equivalent or higher-level certifications acceptable
VMware Certified Professional 6 (VCP 6)
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
ISC(2) Systems Security Certified Practitioner (SSCP)
Minimum 6 years’ experience with maintaining, troubleshooting, and supporting various technology environments
Prefer deep knowledge of Microsoft Enterprise Services, networking, virtualization, cloud (e.g., Azure, AWS), and storage technologies
Essential Job Functions
Supports (e.g., builds, deploys, hardens, documents, trouble shoots) Windows Server infrastructure in a virtualized VMware environment with focus on: Active Directory, DNS, DHCP, file system permissions/sharing
Administers or responsible for IT infrastructure including email, SCCM, WSUS, AAA, web filter, storage, anti-virus, multifactor authentication, email filter, telephony, firewalls, patching, updates, IPS, IDS, wireless, hardware/software licenses, and policies
Interfaces with employees, vendors and contractors for troubleshooting, problem resolution, service improvement, service design, installation, and projects regarding all software and hardware related to IT infrastructure
Deploys and monitors systems and provides information and statistics and/or acts on system performance and capacity alerts for items such as CPU, RAM, storage, etc. to ensure that server and storage infrastructure has adequate capacity, reliability, and availability
Manages Mobile Device Management platform (e.g., MaaS360).
Documents system designs and architectures using tools such as Microsoft Visio and Excel
Serves as Tier 2 support for technical needs of Tier 1 IT personnel and Cooperative end users. This will include answering how-to questions, providing system and network status, troubleshooting various technologies, and escalating issues when necessary
Provides education and training to employees on various IT topics
May require reporting to work outside of normal hours to assist with emergency or outage conditions
Proficiency using and supporting common enterprise software including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support tools
Ability to work in a team environment
Must possess and maintain a valid driver’s license
Frequently lift and/or carry 10-20 lbs., occasionally lift up to 50 lbs.
Full time residence must be within 45 minutes of the Cooperative main office within 90 days of hire
Appalachian Electric Cooperative is an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.