Represents Northeast Power to consumers. Assures accurate and current billings and consumer accounting records. Assists the Billing Supervisor and Staff in all office functions and responsibilities of customer inquiries.
Perform Billing functions to include collecting customer meter readings, preparing billing statements, posting customer payments, late and final notices.
Assure accurate application of payments to customer accounts.
Assist in preparing bank deposits. Responsible and accountable for cash overages and shortages.
Resolve customer billing questions and respond to all customer inquiries.
Prepare reports as required to assist management in the evaluation of the billing process.
Handle and coordinate routine cut off procedures as assigned.
Maintain accurate customer records. Ensures that all proper paperwork for the establishment and maintenance of customer accounts is in good order. Handles correspondence, forms, and filing necessary to maintain customer records.
Provide support to the Operations Department for customer and/or electrician inquiries and for Operations plant records as assigned.
Receive telephone and two-way radio transmissions and direct them to the proper department or person.
Assist in processing Accounts Payable and Accounts Receivable Invoices as assigned.
Portray a professional appearance and orderly work area.
Maintain a cordial, professional working relationship with consumers and fellow employees.
Coordinate absences with the Billing Supervisor.
Perform other duties at the direction of the Billing Supervisor and Controller.
Must always provide management with open communications.
Must be accurate and complete in taking messages and contact information from callers.
Must be able to utilize and interpret various software applications and technologies to obtain and apply customer meter and usage information to produce accurate billings and to assist customers in understanding their usage.
Must be honest and maintain a personal credibility above reproach in the handling of District funds, customer information and District information. Must be confidential.
Required to assist with outages when they occur. May be called upon after hours to assist in dispatching as needed.
May be responsible for the maintenance and upkeep of District’s social media accounts as assigned.
Strict attention to detail is required as errors can be difficult to locate in the complex utility billing process, and errors result is lost time, effort and lost credibility with consumers. Responsible for safeguarding customer’s personal information.
A high school diploma or GED is required. Associate Degree in Business /Accounting or 2 years customer/billing experience is preferable. Data Entry experience desired. May be trained in CPR, basic first aid.
Office scenario requires significant periods of standing or sitting. Must be able to move and lift up to 25 lbs.
Proficient in the use of office equipment including a 10-key number pad
Proficient computer skills
Ability to use Microsoft Word and Excel applications
Must be able to use billing software as provided by the District.
Good organizational skills
Excellent communication skills
Must be able to use tact and courtesy at all times with customers and peers.
Must be able to reason and resolve issues within guidelines of policies and instructions.
Must be able to demonstrate initiative in performing work and solving problems.
Ability to read, write, understand English well. Requires concentration, analytical problem-solving skills, independent judgment, discretion, initiative and knowledge of company policies and routines.
Daily customer contacts by phone and in person. Routine staff contacts. Courtesy and tact required.
General Office in Wayne. Some overtime required and when in emergency operations work throughout the night may be required.
Must possess a current, valid driver’s license.
About Northeast Power
Our Purpose: “Northeast Power is dedicated to providing reliable and competitively priced electricity to our consumers while maintaining a sound financial position and effective, fair and consistent service.”
Northeast Power was formed in 1998 as a result of the consolidation of two smaller power districts: The Wayne County Public Power District and the Northeast Nebraska Rural Public Power District. At the time the Boards of Directors felt a consolidation would be an effective way to hold down overhead costs, improve efficiency and service and ultimately keep retail electric rates low.
In 2000 the Northeast Power assumed responsibility for serving 14 Villages and Towns with electric service. The Villages and Towns had previously been served by the Nebraska Public Power District, the only statewide electric company in Nebraska.
Northeast Power serves approximately 8,500 retail electric customers in Pierce, Thurston, Wayne, Dixon and Dakota Counties in Nebraska. Northeast Power operates about 3,000 miles of electric lines and over 100 miles of high voltage transmission lines. Power is delivered to the Cities of Wayne, Wakefield, Winside and Emerson over Northeast Power transmission lines from.