POSITION SUMMARY: The Member Service Representative provides effective customer service by responding to member inquiries relating to new and existing accounts, billing, and collections. PRIMARY RESPONSIBILITIES: • Greet members and receive payments at the counter, drop box or by mail. • Balance daily receipts and prepare daily bank deposits and reports. • Open and close member accounts, receive and process requests for new service, meter removals or changes in existing service. • Answer telephone, electronic correspondence or walk-in inquiries related to billings, payments, deposits, rates, rules, and regulations. • Share information about member service and conservation programs to encourage informed use of electricity. • Provide general information or direct inquires to appropriate personnel. • Process delinquent accounts and create payment arrangements. • Assist members with their accounts, including performing adjustments, resolving complaints and recommending OTEC programs and services. • Clerical functions including filing, scanning and creating correspondence. • Communicate by radio or phone as needed. • Other duties as assigned and as qualified to perform. • Participation in cooperative strategy and initiatives.
SKILLS & QUALIFICATIONS: • Two years of general clerical experience, or equivalent education. • Two years of customer service experience. • Union membership is required within 30 days after hire date as a condition of continued employment. • High school diploma or equivalent. • Possess and maintain a valid state driver’s license.
Internal Number: 2021-04-3
About Oregon Trail Electric Cooperative
Baker City, voted one of Rand McNally’s six most beautiful small towns in America three years in a row. The surrounding area includes unlimited opportunities for outdoor activities like hunting, fishing, hiking, biking and skiing. Anthony Lakes Mountain Resort boasts the best powder in Oregon, with an average annual snowfall of 300 inches.
OTEC offers a competitive pay and benefits package.
Please visit our web page at https://www.otecc.com/careers for more information and to view open positions.