Under the supervision of the Government & Regulatory Relations Officer, the Community Affairs Representative establishes and maintains a professional business partnership with United Power’s influential and high usage commercial and industrial accounts and performs a variety of public relations, governmental relations, and community functions. The Community Affairs Representative will be responsible for a designated geographic area of United Power’s service territory
Essential Job Functions:
Serves as the first point contact for the influential and high usage community, commercial and industrial accounts to reduce member frustration and increase satisfaction with our key accounts.
Provides information, technical aid and assistance, and recommendations to key account members to get the maximum benefit from the use of electrical energy and equipment.
Serves as a liaison between the member and United Power to provide the member with the desired finished product.
Maintains ongoing contact with community and key accounts. Works directly with Key Accounts Manager, Government & Regulatory Relations Officer and Sr. Community Affairs Representative on key account program enhancements and challenges. Is knowledgeable of rates, contracts, and billing procedures. Is prepared to answer inquiries about abnormal bills and makes recommendations for improving load factor, power factor, and power quality. Follows up to ensure that members’ concerns have been addressed appropriately.
Performs field investigations and utilizes the assistance of external and internal vendors, engineers, electricians, etc., in analyzing and recommending solutions for lighting, wiring, and equipment to assist the established members with concerns.
Participates in community functions and public relations as needed to establish a visible presence within United Power’s service area. Attends various public meetings, city council meetings, and county commission meetings to stay informed about community activities and infrastructure siting commitments and concerns.
Participates in economic development groups and chambers of commerce for the designated service area as needed to stay apprised of economic development and general business activities.
Keeps abreast of technical and energy saving factors of new products and developments in the industry and interprets information related to energy consumption for consumers.
Keeps abreast and assists in the development of the company’s marketing techniques and policies to provide the member with all relevant information.
Performs various miscellaneous services, including consulting with members on reliability complaints (i.e., voltage complaints, blinks, power reliability etc.), assists in collection of overdue bills with commercial and industrial accounts, handles problems with collection of overdue bills with key account members, and various electrical problems to serve the member.
Refers highly unusual or technical problems to Engineering and refers complex billing problems to Member Service.
Creates, expands, and maintains professional and productive working relationships with peers and stakeholders. Works collaboratively with colleagues and fosters a spirit of cooperation in the workplace.
Assists Government & Regulatory Relations Officer with municipal franchise renewals.
Secondary Job Functions:
Perform other duties as may be requested or assigned to meet the needs of United Power in the interest of good management practices.
Education, Training and Experience:
Bachelor’s degree or equivalent experience in Business, Engineering, Marketing, or related field or equivalent work experience. Must have a minimum of 5+ years of experience relating to member relations, member service, management, governmental relations, or civic community service. Experience in electric or other utility industries is preferred.
Required Knowledge, Skills and Abilities:
Must have ability to carry out effective member relations within the service area through participation in community activities.
Knowledge of history of our designated service area is highly desirable.
Must work cohesively with members, other employees, department managers, senior management, and public officials. Must have a friendly and pleasant demeanor and the ability to meet and communicate effectively with people of various backgrounds.
Must have the ability to listen, comprehend, and develop creative solutions to complex internal and external issues. Must be skilled and innovative in coordinating cross-departmental systems and procedures. Must possess strong organizational skills and excellent communication skills.
Must have computer knowledge relating to Microsoft Office products.
Must have valid Colorado driver’s license.
Ability to react to change productively and handles other tasks as assigned. Oral and written communication skills.
Ability to collaborate in a team environment.
Supervision Received and Exercised:
Receives general guidance and direction from supervisor.
Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
Works under only very general supervision. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would normally require a moderate expenditure of resources to rectify.
Frequent internal company and external contacts. Represents organization on specific projects.
Essential Physical & Mental Demands:
Forty percent (40%) of the time is spent sitting, thirty percent (30%) walking, and another thirty percent (30%) is spent standing. Lifting and/or carrying approximately 25 lbs. is done occasionally when taking required equipment to vehicle or to job site. Pushing and pulling up to 50 lbs. is done when opening and closing cabinets, doors, and file drawers.
Operating controls is done frequently while driving a vehicle.
With the variety of duties in this position, climbing will be necessary on occasion. It may be a short climb
Balancing is necessary constantly when sitting, standing or walking. Stooping or kneeling may be done occasionally when getting into file drawers in the office or when on a job site with a member.
Reaching and the use of hands and fingers is frequently required when driving a vehicle and working at a desk.
Talking clearly in an ordinary tone is done constantly. Hearing ordinary conversation is always necessary while working with members and employees.
Seeing near is frequently important when reading and writing. Seeing far, depth perception, eye accommodation, color vision and field of vision are necessary when frequently driving a vehicle.
Mental abilities that are very necessary to competently perform this job are alertness, precision, ingenuity, problem solving, persuasiveness, tactile discrimination, speaking ability, memory, creativity, concentration, judgment, writing ability, reasoning, imagination, initiative, patience, visual discrimination, and aesthetic sense. Abilities the job will require only occasionally are analytic ability and spatial perception.
This job is performed inside an office building fifty percent (50%) of the time and outdoors fifty percent (50%) of the time. While working outside the office, the Community Affairs Representative may encounter hazards such as mechanical, dusts, odors, fumes, gases, inclement weather, and various creatures such as rodents and snakes.
The noise level is 50-60 decibels eighty percent (80%) of the time worked. The other twenty percent (20%) of the time, the noise level is 70-120 decibels.
In addition to a competitive salary, we offer a generous benefits package that includes an employee retirement plan, 401K with match, paid holidays, vacation & sick leave, medical, dental, vision, short-term disability, long-term disability, and life insurance. For a full list of benefits, please visit our careers page at https://www.unitedpower.com/careers.
NOTE: This position description is not intended to be all-inclusive; an employee will also perform other job responsibilities as assigned by the immediate supervisor or management.
Management reserves the right to change position descriptions, specifications or work schedules to accommodate individuals with disabilities or as the need arises.
This position description does not constitute a written or implied contract of employment.
About United Power, Inc.
At United Power, we don’t just employ people — we make them a part of our family.
United Power serves a diverse service territory spread across six counties — Adams, Boulder, Broomfield, Gilpin, Jefferson and Weld — located along Colorado’s northern Front Range. We employ approximately 180 positions with competitive salaries and excellent medical and retirement benefits at three different offices.
Brighton: Our headquarters in Brighton is just 20 miles northeast of downtown Denver. Brighton is a rapidly growing city with all the advantages of Denver, yet still maintains a small town feel.
Coal Creek Canyon: The Coal Creek Canyon office is located at a higher elevation in one of Colorado’s most scenic mountain canyons. Enjoy a working environment surrounded by a mountainous backdrop and living in a tight-knit community.
Carbon Valley Service Center: Located at the intersection of Carbon Valley, just off I-25 and Highway 119, the Carbon Valley Service Center is in close range to our western communities.
All selected applicants are required to complete Section 1 of the Federal Form I-9 (Employment Eligibility Verification) and to provide identification and either proof o...f U.S. citizenship or proof of authorization to work in the U.S. In addition, United Power uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an internet-based system that compares information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records.