Serves as the Cooperative member’s primary contact for service connections and disconnections, processing payments, and answering general inquiries.
Follows all safety rules and procedures
Answers incoming calls from members to ensure prompt member service.
Issues and receives requests for connections, disconnections, and changes to member’s electric service
Adjusts bills, calculates final bills for cut-offs, and processes payments from members
Performs a variety of clerical duties as assigned.
Assists consumers with high bill complaints and other problems related to member accounts.
Works as a team player to meet the overall goals of the department and the Cooperative.
Complies with Cooperative’s policies prohibiting harassment and discrimination. Complies with Cooperative’s Drug Free Workplace policy, and complies with all policies, safety rules and procedures; and immediately reports possible violations to department VP and VP of HR and Benefits
Attends safety meetings as required. Participates in other training to stay technically abreast and gain exposure to best practices
Performs other duties as assigned
Equipment Requirements (must be able to effectively use):
Ability to effectively and courteously communicate in person and by telephone
Ability to effectively and professionally communicate in writing
Ability to maintain professionalism and effectively perform in stressful situations
Ability to effectively and professionally perform multiple tasks simultaneously
Ability to read, comprehend, and apply written documents
Ability to perform functions used in basic algebra
Ability to exercise independent judgement within parameters of the Cooperative’s policies/procedures
Ability to maintain strict confidentiality of highly sensitive information, both internally and externally
Physical Requirements (must be able to):
Use both hands and fingers; grip; twist; reach above the head; bend, stoop and twist; sit and stand for long periods of time; lift, carry, push and pull weights up to 25 lbs.
Working Conditions (must be able to):
Work eight hours per day, five days a week
Work after hours, as needed, including weekends, nights and holidays
Primarily work inside with controlled temperatures
This position description is not intended to be all-inclusive; other duties may be required as assigned. Pennyrile RECC reserves the right to revise this position description as needed. This position description does not constitute a written or implied contract of employment.
About Pennyrile RECC
Empower our members and communities to enhance their quality of life
Pursue integrated technologies and innovative solutions to promote:
•Employee and member safety
•Reliable service and competitive rates
•Community and economic development
•Responsive and well trained workforce
•Member education to help manage cost
We serve more than 48,000 members in parts of nine counties which include Christian, Trigg, Logan, Todd, Muhlenberg, Lyon, Caldwell, Butler, and Simpson counties.
We maintain 5,146 miles of distribution line supported by 99,317 poles. There are 9 members per mile of distribution line.
We have 111 employees who operate from the main office in Hopkinsville, and from branch offices in Cadiz, Elkton, and Russellville.
We are one of 154 municipals and electric cooperatives served by the Tennessee Valley Authority.
PRECC is an equal opportunity provider and employer.
All terms and conditions of employment at Pennyrile Electric including recruiting, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation and training are without regard to race, color, religion, age, sex, natio...nal origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal provincial or local laws.