The internal application support team performs the support and administration of NISC’s internal applications. These applications include, but are not limited to Office 365, Okta, Jamf, BetterCloud, InsightVM, Smartsheet, SecureDoc, Verkada and Desktop Central. Supporting these applications provides the opportunity to troubleshoot complex software and interconnectivity issues when they arise, while building relationships with other internal employees.
Assist in the implementation of enterprise applications used by NISC employees.
Prepare Change Requests and follow-up to resolution.
Research basic technical problems and resolve issues for employees.
Assist with the staging, installation, configuration, and user training for employee equipment, including phone and ACD systems, either onsite or remotely.
Coordinate and maintain project schedules.
Participate in after-hours on-call rotation and other after-hours work as needed.
Other duties as assigned.
Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
3+ years of related experience preferred.
Moderate level knowledge of Linux operating systems and SaaS operations.
Moderate level knowledge of the setup and support of Microsoft Windows Server operating systems.
Moderate level knowledge of Identity Management.
Basic level knowledge of business-related software applications and services.
Moderate level knowledge of Project management Process and Theory.
Basic level knowledge of information security best practices.
Moderate level research and problem-solving skills with a strong attention to detail.
Ability to interpret, modify, and implement scripts using basic operators and APIs.
Basic written and verbal communication skills.
Basic level presentation and training skills.
Strong telephone etiquette and an ability to deal effectively with members.
Basic level ability to organize, prioritize, and adapt to change.
Basic level ability to interact in a positive manner with internal and external contacts.
Basic level ability to demonstrate professionalism.
Strong ability to demonstrate initiative and accountability.
Possess basic level ability to troubleshoot.
Ability to travel as often as necessary to meet the goals and objectives of the position.
NISC’s Shared Values & Competencies:
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Bachelor’s Degree in a related field or equivalent experience
Other Qualifications/Certifications Preferred:
Preferred certification in Linux, MCSE, A+
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
About National Information Solutions Cooperative (NISC)
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.