NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 700+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
This position supports our Customer Care and Billing software products.This portion of our software manages everything for the utility from payments, bill calculations, setting up new meters, and managing customer's information. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
What Our Support Team Does
Assists members in all aspects of application support including troubleshooting, training, and research
Follows up on resolutions
Assist with software release processes
Communicates with development staff to convey customer feedback
Performs either on-site or remote training to our members
Provides after-hours support via an on-call support phone rotation
Previous customer support experience (providing customer service via phone is helpful)
Basic knowledge of Project Management processes
Excellent written and verbal communication skills
Excellent telephone etiquette and the ability to deal effectively with customers
Strong PC skills
Ability to teach others
Ability to work in a team and independently
Previous experience with presentations or public speaking
Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.
Telecommuting is allowed.
Additional Salary Information: based on experience
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.