Supports the implementation and maintenance of BARC’s IP network systems, including hardware and software, and other data, video and voice communications. He/she also is responsible for device provisioning and responding to service issues, including trouble ticketing and outage response.
Must exercise good judgment in a variety of unpredictable and fluid circumstances, in a range of operational work environments, while promoting and ensuring the highest levels of confidence in the Cooperative and its network reliability.
Responsibilities and Authorities:
Assists the senior network engineer with day-to-day operations of the network, including voice, video and data communications.
Designs and implements network connectivity for LAN and WAN connections, including documentation of network connections.
Works closely with third party vendors (e.g. Tier 1 support, billing, outside plant, VOIP, IPTV) as well as equipment and hardware vendors.
Provides support to subscriber support teams (technicians and customer service) as requested.
Assists with firmware and software updates and security patches and features.
Monitors the network for service interruptions and responds to trouble tickets and outages.
Provides Tier 2 technical support on required escalations.
Provisions CPE for deployment to customer homes and businesses.
Promotes and maintains a safe working environment, observes all safety rules, and supports BARC Connects in carrying out the responsibilities of the position.
Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies to effectively serve and support subscribers.
Performs other duties as assigned in order to fulfill the objectives of the company and this position.
These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.
Must possess specific knowledge and expertise in carrier grade routing and switching, Ethernet communications, and Juniper and/or Cisco equipment. Calix and Juniper knowledge is preferred. Must maintain the highest levels of knowledge concerning CPE device provisioning.
Mainly requires sitting to complete work with a computer and telephone, however, some travel to job sites and customer sites is required. Walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various equipment such as routers, servers, or switch gear generally less than 20 pounds.
Position requires participation in after-hours on-call rotation, work in after-hours maintenance windows, and outage troubleshooting. May be asked to perform duties under adverse weather conditions. Irregular hours required, including nights, weekends, and holidays, with the willingness and ability to respond on a 24/7 basis, with constant availability via phone, and willingness and ability to remain on duty for multi-day periods.
Position characterized by occasionally intense mental pressures and requires intense concentration for extended periods of time.
Must possess a high school degree or GED equivalent. College degree is preferred.
Preferred: possesses 5 to 10 years’ prior work experience in a carrier-grade network setting. High expertise in all aspects of data networking, with specific emphasis on GPON networks and Calix, Juniper and Cisco equipment.
JNCIA, CCNA preferred but not required.
Mental and Physical Specifications:
Must be able to accurately and clearly communicate, orally and in writing, with customers, employees, and the general public.
Must be able to make critical and correct decisions affecting the Cooperative’s day-to-day network operations.
Must be able to analyze processes and implement solutions.
Must understand service strategies and current service trends.
Must be able to function at highest levels without direct supervision.
Must possess physical stamina for working long periods of time in stressful situations.
Must maintain regular and predictable attendance.
Must possess physical coordination, manual dexterity and visual acuity; the ability to stand and walk; frequently sit, bend, stoop, squat, lift and twist; occasionally climb, balance, kneel and crouch.
Must possess emotional skills necessary to succeed in crisis situations (e.g. service disruptions, outages, cyber attacks).
Primary travel is inside BARC service territory to customer sites, equipment locations and network core.
Reports to: Senior Network Engineer
FLSA Designation: Salaried exempt
BARC Electric Cooperative is an EOE/E-Verify employer