(a) Creates, routes, schedules and assigns service orders to appropriate personnel. Processes and scans service orders.
(b) Maintains job log system. Tracks job from initiation to completion and updates throughout the process. Keeps locate tickets updated for jobs in will call system.
(c) Enters and maintains new locations and security light locations in UPN.
(d) Receives consumer calls on outages or other hazardous conditions and dispatches appropriate manpower and/or equipment.
(e) Dispatches duty personnel on routine and emergency calls
(f) Obtains emergency locate tickets as needed.
(g) Enters response codes online at Georgia 811.
(h) Maintains and updates Outage management System (OMS). Enters outages, assessments, run fault locators and reports.
(i) Notifies the supervisor and/or appropriate personnel of any outages, emergencies and/or any other situation that would require his/her attention. Call for additional help as needed.
(j) Must be available as needed for major outages during irregular, nonscheduled hours.
(k) Stays familiar with procedures for handling “MAYDAY” calls.
(l) Keeps informed of any conditions or major line changes that affect the normal feed status of DPI’s power & fiber/communication systems.
(m) Monitors the weather systems and reports any activities that could affect normal system operations.
(n) Monitors and ensures the security system is working properly.
(o) Operates the Automated Meter Infrastructure (AMI) system.
(p) Maintains the Mobile Service-Link dispatch system.
(q) Monitors and operates the SCADA system. Obtains and removes hot line tags and R-switches; open/close protection devices and performs other functions within the system.
(r) System Operator Certification (SOC), through a self-taught course, is expected to be completed within a five (5) year period. This course is currently offered through the Northwest Lineman College and will be paid for and organized by Diverse Power. SOC typically requires three to four years (150+ hours) to study, test and complete with approximately 22 sections and exams.
(a) Education and Experience:
High school graduate or equivalent required.
(b) Additional Expectations:
Previous experience with an electric cooperative or other utility preferred, but not required. On-the-job training will be provided.