Serves members by providing support for injuries and power problems. Requests and coordinates crews in the event of a power outage. Communicates necessary information with cooperative employees, emergency personnel, membership, and power suppliers. Provides technical support for services offered by BOLT Fiber Optic Services including but not limited to internet, video, VOIP.
Standards of Excellence
The standards of excellence represent the code of conduct required of every employee to ensure a culture of excellence is maintained throughout the cooperative.
Supports the organization by having sufficient knowledge of programs and services offered and professionally representing the organization in a positive manner. Contributing to high organizational and team performance through a commitment to excellence.
Accepts challenges and supports change within the organization. Demonstrates commitment, and overcomes resistance through resourcefulness and creative problem solving.
Allocates time and attention based on what is most important to achieve key goals and objectives.
Effectively organizes and balances tasks and priorities to keep multiple duties on track.
Demonstrates effective skills in obtaining and researching facts and information. Interprets and analyzes information, including instructions and guidelines to make appropriate decisions.
Selects and uses appropriate communication methods and demonstrates follow through with commitments.
Observes safety and security procedures and actively demonstrates safe work practices at all times.
Exhibits integrity and demonstrates ethical behavior in everyday business conduct.
Essential Duties and Responsibilities
Receives and manages outages, emergencies, and complaints, by coordinating personnel, paperwork, and resources.
Monitors facilities security cameras, gates and doors taking appropriate action when necessary to assist with the safety of personnel, the general public, and facilities of the cooperative.
Dispatches crews with necessary information to restore electric service. Assists in determining if additional crews are necessary.
Coordinates lock-out/tag-out procedure with operations personnel.
Maintains communication with field personnel and collects pertinent information to complete paperwork.
Collects information regarding restoration of outages, disconnection and reconnection of services for Cooperative and subsidiary
Communicates and coordinated with power suppliers. Issues switching orders upon request.
Monitors voltage levels, substations, equipment operations, and service reliability.
Performs meter tests; reviews and analyzes AMR information.
Monitors ONT, OLT, Metaswitch, video encoders, equipment operations, and service reliability.
Works with IPTV equipment to maintain and restore channel quality.
Analyze, maintain and repair Set Top Boxes and Optical Network Terminals that come back from the field.
Maintain subscriber data bases for TV-Everywhere and the customer ticketing system.
Monitor weather to ensure safety of employees as well as reliability of the Cooperative.
Contact Call Okie for emergency and non-emergency locates. Assigns incoming locates to field personnel for the cooperative and its subsidiary.
Other duties as assigned by supervisor.
Customer/Member Service – Manages difficult or emotional customer/member situations; responds promptly to customer/member needs; solicits customer/member feedback to improve service, responds to requests for service and assistance; meets commitments by providing service which best meets the needs of the member while upholding the policies and procedures of the cooperative.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens in order to clearly understand the needs of the member and the cooperative; responds well to questions.
Professionalism – Approaches others in a tactful manner; reacts well under pressure by treating others with respect and consideration regardless of their status or position; accepts responsibility for own action; follows through on commitments. Refrains from causing to contributing to workplace disruptions.
Dependability – Follows instructions and responds to management direction; keeps commitments to the members, contractors, cooperative, and others; completes tasks on time or notifies appropriate person with an alternate plan.
Comprehension Skills – Ability to read and comprehend simple instructions, correspondence, memos, and maps; ability to write simple correspondence and accurately complete paperwork; ability to effectively present information in one-on-one and small group situations to members and employees of the organization.
Computer Skills – Knowledge of spreadsheet applications, member information system, outage monitoring system, SCADA, and word processing software; strong personal computer skills; knowledge of GPS and computerized mapping; standard office equipment is used in the completion of duties.
Education and/or Experience-High School graduate or equivalent; must be knowledgeable on distribution system, configuration, and layout. A minimum of three years’ experience in technical support is preferred. Excellent communication skills and the ability to work in a team environment are required.
Physical Demands--must regularly lift and /or move up to 25 pounds; occasionally lift and/or move up to 50 pounds
Working Conditions - The dispatch department is staffed twenty-four (24) hours a day, three hundred sixty-five (365) days a year. This will require the employee to work weekends, holidays and /or irregular hours if necessary or assigned.
About Northeast Oklahoma Electric Cooperative
Northeast Oklahoma Electric Cooperative serves over 28,000 members in a seven-county area with 38,000 plus meters. Over 5,000 miles of power lines spread across the geographically-diverse service territory, consisting of both overhead and underground structures. With approximately 190 employees, the cooperative and its subsidiary are one of the largest employers in the area.
The cooperative's subsidiary, Northeast Rural Services, was founded in 1989. It features a technology and communications division, as well as a full-service contract right-of-way division. Northeast Rural Services is motivated by the same maxim that drives its parent company to seek out the best interest of cooperative members.