Under general supervision of the Director of Business Services; primarily responsible for the design, operation, administration, and maintenance of the Cooperative’s informational technology systems including, but not limited to; servers, computer hardware/software, local/wide area networks, telecommunications including microwave and 2-way radio systems and affiliated towers, information security, Cyber compliance etc.
Consults with Executive Management in strategic planning and budgeting for information system development, short and long range technological and communication needs, fostering innovation and organizing/negotiating the allocation of resources. Communicates deficiencies of system/equipment and recommends enhanced efficiencies. Assists in planning for future growth and expansion, space and housing of equipment, and scheduling replacement of technology.
Collaborates with Cooperative Management staff to develop new and enhance existing support policies, standards and procedures relating to Information Technology. Special attention will be required regarding Cooperative disaster recovery policies and procedures and government regulatory policies and procedures. Includes occasional reporting to the Board of Directors regarding specific security matters
Oversees the day-to-day operations of all servers, local/wide area network equipment, PC’s, laptops, iPads, and additional ancillary equipment. Tests and evaluates network systems to eliminate problems and make improvements. Manages network security, ensuring protection of equipment against viruses, unauthorized use or entry, and vandalism through various means of software, keeping software relative and up to date. May require after-hours work when necessary.
Installs patches, updates, and performs system backups and recovery. Assists in the maintenance of PBX, IVR, outage system and other related equipment/software. Contact and monitor third-party contract/service work as needed.
Maintains record of inventory, maintenance, licenses, updates, and purchases. Updates or directs others regarding changes or additions to the URECC IT Operations and Settings Manual as required.
Responsible for purchasing and guiding the implementation of technology, following set procedures for purchasing, ensuring the proper flow of documentation and invoice routing.
Ensures proper communication and coordination of all systems and equipment in and among all departments within the cooperative and its various facilities.
Provides and/or directs others regarding technical support and guidance to users, cooperative-wide, of various hardware and software uses.
Responsible for maintaining a current knowledge on the latest technology trends through various means, including; conferences, workshops, trainings, and other related tools and resources. Develop a network of talented human resources to collaborate and discuss technological issues, trends, and solutions.
Fulfills supervisory responsibilities including, but not limited to; planning, scheduling, delegating, appraising, coaching, counseling, evaluating, and teaching; supports cooperative business policies, practices, and procedures relative to supervisory responsibilities.
Oversees, directs others, and Engages systems, contractors, and support regarding Cyber Security of the various networks and systems. Cyber security may include NIST based standards, requirements of specific systems, physical security of locations containing IT related systems, FERC/NERC CIP Standards.
Responsible for performing such other related duties as may, from time to time, be necessary to assign. Occasionally certain conditions occur which demand unusual working hours, as well as possible traveling situations.
Bachelor of Science or Arts from an accredited college or university in Computer Science, Information Systems or closely related field is required. A minimum of five years work experience in network systems (LAN and WAN) and applications is required. Experience with internet applications, system integration of voice and data, phone systems, cyber security, and wireless technology is preferred.
Must be proficient in the use of personal computers and display a strong technical knowledge of network and PC operating systems and be highly acquainted with network hardware, protocols, and standards. Must demonstrate a proven knowledge of IT infrastructure planning and development.
Must be able to demonstrate the ability to effectively prioritize and execute tasks in a high-pressure environment, displaying analytical, evaluative, and problem-solving skills and abilities.
Must possess and demonstrate a wide array of interpersonal skills, including but not limited to; verbal and non-verbal communication skills, listening skills and problem-solving skills. Must be able to establish and maintain harmonious employee contact, answering employee inquiries effectively by providing accurate, meaningful, and courteous responses to questions in a timely manner.
Must be able to make minor repairs to computers, printers, and peripheral equipment as necessary.
Some limited travel within the territory to various tower, substation, and server sites is required. Occasional extra-territorial travel for training occasionally occurs.