The Field Service Representative is responsible for duties associated with the connection and disconnection of services within the time frame requested by member-owners and in compliance with cooperative rules and regulations. This position assists the Cooperative in the reduction of financial losses due to non-payment by performing field collection activities on past-due member accounts and retrieving prompt meter readings as requested. This position assists the Cooperative in providing reliable electric service to member-owners at the lowest possible cost consistent with sound business practices. The Field Service Representative promotes the safest possible working conditions through strict adherence to established safety rules and practices.
A high school diploma or equivalent is required. Apprentice Lineman Training preferred.
Prior utility work experience or training preferred. Experience or training in customer service preferred.
Must be knowledgeable with all material items, equipment and tools used to disconnect and reconnect consumer’s accounts. Must know and understand safety rules and first aid. Must be knowledgeable of cooperative procedures and RUS specifications. Must have a good understanding of basic electric circuits including transformers and metering equipment. Shall be thoroughly familiar with cooperative policies, rules, regulations and procedures concerning disconnects, reconnects and meter readings. Must be familiar with NESC, PSC, OSHA and NEC regulations. Must be able to accurately account for and handle member payments in the field and in conjunction with office personnel.
Abilities and Skills:
Must be able to work safely on low voltage energized equipment without direct supervision. Must be able to effectively communicate with and establish proper relationships with members. Must be able to be bonded for the purposes of handling monies. Shall pass a physical examination by a competent physician. Must possess and maintain a valid Kentucky driver’s license.
Majority of work is performed outside. May be required to work in all kinds of weather conditions.
Our Purpose, Vision & Values:
Our Purpose: We improve our members’ lives by providing safe, reliable and affordable electric service.
Our Vision: Owen Electric will strive to become one of the leading utilities in the nation. As a member-owned cooperative, we will embrace that our members deserve our very best efforts. To accomplish this, we will:
• Achieve safety “Best Performer” status
• Improve our ACSI to 88+
• Reduce the average member outage to 70 minutes
• Avoid distribution rate increases
Integrity . Stewardship.Innovation.Commitment to Members, Employees & Community
Electric Cooperatives are:
• Private independent electric utility businesses.
• Incorporated under the laws of the states in which they operate.
• Owned by the consumers they serve.
• Governed by a board of directors elected from the membership which
sets policies and procedures that are implemented by the cooperatives'
Owen Electric's Power Supplier
The Cooperative's wholesale power is provided by East Kentucky Power Cooperative(link is external), which is owned by Owen Electric and seventeen other member cooperatives. Together they serve more than one... million people in 89 Kentucky counties. East Kentucky Power owns and operates three coal-fired power plants and three combustion turbines which provide a total generating capacity of 1,677 MW. An additional 170 MW of hydro-peaking power is available under long-term contract. The Cooperative also has ties to all utilities operating in Kentucky. A readily available supply of coal from Eastern Kentucky and West Virginia is directly responsible for Kentucky having the 3rd lowest electric rates in the nation. Proximity to such an abundant fuel source, along with Owen Electric's service reliability and benchmark efficiency, have allowed the Cooperative to reduce rates by 16.1 percent since 1983.
As of 2017, Owen Electric’s membership topped 61,000 consumers on approximately 4505 miles of line.