Meridian Cooperative is seeking a Professional Services Implementation Consultant to help lead the Vision 2025 in our Professional Services division headquartered in Atlanta.
Meridian Cooperative was formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian has unified multiple leading-edge companies under its umbrella in order to truly execute that vision. Today, the Meridian Co-op Suite serves over 500 utilities across the country with industry leading enterprise software solutions.
Role & Responsibilities:
As an extension of the Professional Services group, the extension team will manage the implementation of various software features, provide training on all aspects of the software application and verify the configuration of the software platform meets the customer’s business needs.This team will focus on complex configurations and offer implantation services via telephone, email or on-site.
Expected to develop and implement additional software functionality creating a stronger relationship through increased product utilization
Complete and prepare conversion documents
Determine expectations and timelines of the member’s conversion process
Prepare and monitor software implementation
Record/track customer implementation and/or issues in the Meridian CRM database, monitoring and communicating status of implementation and/or issues to our customers
Perform analytic skills in research and resolve complex cross-functional tasks within professional service organization Provide professional audits of customer processes and software utilization and provide utility management with complete and comprehensive audit reports.
Act as an extension of Product Support and provide expertise and guidance when possible. Travel to customer sites when necessary for onsite audits, special projects, or account reviews.
Monitor customer cases to and develop analytics to determine training opportunities for customers based on data collected from our CRM product on cases.
Use customer case analytics to develop training for customers.
Plan and develop training classes for regional meetings based on case analysis
May perform and/or lead product support activities at customer site with wide latitude for independent judgement
Responsible for integrating and/or maintaining customer information and contacts across several platforms, including third party software and internal systems.
Expected to stay current on additional or new functionality of the proprietary software applications to communicate with member/customers.
Assist Field implementation with configuration for new customers migrating to our new proprietary software product
Guided by our Vision 2025 strategy, our leaders have developed 5 stretch goals to achieve a best-in-class organization for our members, customers, and employees.
It is a priority that our future team member embraces these goals and demonstrate the behaviors to guide the company to realize success:
Act as One Unified Company
Put Our Members/Customers First in All We Do
Be Known for Our Innovative Products and People
Grow our Reputation and Market Share
Compete on Culture
Competitive medical benefits package including health, dental, vision, and life
401(k) with up to 9% in company contributions after one year
Meridian Cooperative has been a leader in the development of innovative utility software solutions for four decades. We’re committed to providing our users with CIS/Billing, Accounting, Capital Credits, Engineering and Operations applications configured to meet their unique needs. We understand that your success depends on effective communication between a variety of groups and departments, and we strive to deliver software that connects your entire organization. Our enterprise software suite provides the most advanced tools available across a wide range of applications, including Meter Data Management, Prepaid Metering, Mobile Workforce Management, Document Imaging, Work Management, Advanced Visual Analytics, Cybersecurity Solutions and Managed Security Services, among others.
As a stand-alone software package, UPN gives utility companies, electric cooperatives, and power providers all the tools necessary to do your job easily and efficiently. And when you're ready to take business to the next level, Meridian Co-op offers seamless integration with the industry's top technology services, delivering even more tools to increase productivity and reduce overhead.
In addition, we ...pride ourselves on providing industry-leading customer service, clear and helpful documentation, regularly-scheduled webinars and superior training for all our Members and Customers. We believe in hiring a diverse group with a broad range of talents, including knowledgeable implementation specialists, Microsoft-certified support specialists, and top programmers dedicated to staying one step ahead of emerging technologies.