Who is Cooperative Response Center, Inc. (CRC)?
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center, alarm monitoring center, and software provider. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, MN, Dunlap, TN, and Abilene, TX. We provide services to electric utilities, including round-the-clock dispatch and customer care, and monitoring of security and medical alarms. CRC currently serves nearly 500 members and associate members in 47 states, representing over 10 million consumers. At CRC, we pride ourselves on Focusing on the Human Side of Technology®
What does that mean? Focusing on the Human Side of Technology® means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling, as well as dispatch technologies, with those who need it most. If something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, severe weather; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That's the service you can count on with CRC.