Implementation Project Manager - Utility Customer Care & Billing
Type: Full Time
Preferred Education: 4 Year Degree
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for 18 consecutive years and we are looking for qualified individuals to join our Team.
NISC is looking for a hardworking individual who is well organized, likes talking to people, and is an inquisitive problem solver. In the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects. You will provide application support to customers and validate the accuracy of their converted data. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions / usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.
Assist and perform in coordinating basic software implementation project plans.
Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.
Assist in validating and verifying the accuracy of converted data.
Assist and provide application support throughout the project lifecycle.
Assist with basic level conversion analysis.
Prepare Change Requests (CRs) and follow up through resolution.
Perform after hours call support as assigned.
Commitment to NISC’s Statement of Shared Values.
Other duties as assigned.
Knowledge, Skills & Abilities Preferred:
Basic level knowledge of business-related software applications and services.
Basic level knowledge of the Utility or Telecom industries.
Basic level knowledge of Project Management processes and theory.
Basic verbal and written communication skills.
Basic level presentation and training skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
Basic research and problem-solving skills with a strong attention to detail.
Basic level ability to organize and prioritize.
Basic level ability to set and manage internal and external Member/Customer expectations.
Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
Basic level ability to demonstrate initiative and accountability.
Basic level ability to multi task and time manage.
Moderate level ability to demonstrate professionalism.
Basic level ability to troubleshoot.
Basic level understanding of change management best practices.
Basic level knowledge of Utility/Telecom software and software integrations.
Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position.
NISC’s Shared Values & Competencies:
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.