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Member Services Representative Lead
Position Summary  Responsible for supporting multiple MSR’s with all aspects of member services functions, as well as performing office and administrative duties.  Essential Job Functions:  Read, understand, and comply with Cooperative Tariffs and Employee Handbook/Policy Manual.  Support and assist MSRs with all procedures and member assistance.  Address all issues elevated by MSRs, either via telephone or in-person.   Assist as a liaison with leadership regarding policies and member satisfaction between all offices.  Ensure MSRs are on task and updated regarding all policies and procedures.  Address meter tampering procedures and


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