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Member Contact Center Associate
Job DescriptionSummary Responsible for providing prompt and courteous customer service and information to members, colleagues, and unrelated parties regarding NRECA's benefit and pension plans and other NRECA activities, such as cooperative.com. Is resourceful and collaborative in adhering to call volume standards while maintaining the highest standards of quality service to internal staff and the membership.Essential Job ResponsibilitiesProvides robust front-line phone support to callers who have a wide variety of questions and concerns, effectively utilizing resources.May provide limited support for higher level specialty calls handled within the Member Contact Center, such


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