We are seeking a Member Service Representativeto join our family!
If you have strong written and verbal communication skills, impeccable integrity, strong attention to detail, strong organizational skills, strong work ethic, and enjoy working with people in a member-focused environment, we’d like to talk with you!
The Member Service Representative’s primary objectives will be to:
Serve as the front line of communication for member and general public interactions.
Provide prompt and courteous service via telephone, email and in-person.
Process daily payments and bank deposits efficiently and accurately and ensure accurate accounting of transactions.
Primary Responsibilities
Communicate with members in person, by phone, or email regarding billing inquiries, past due accounts, usage, outages, and other topics as necessary.
Process member payments received by mail, phone, or in person.
Process bank deposits daily and balance a cash drawer.
Initiate and process change of service requests for connects, disconnects, and transfers.
Review and determine appropriate action of delinquent accounts.
Maintain accurate and complete member records, including, but not limited to, contact tracking and notes.
Scan member documents.
Provide support to the Accounting, Communications, and Operations departments as needed.
Skills/Qualifications
Understanding of customer management software (NISC preferred)
Knowledgeable in Microsoft Office Suite
Excellent written and oral communication
Ability to handle difficult communication in a positive and effective manner
High attention to detail
Friendly and professional attitude
Bilingual is a plus
Education & Experience
Associates degree or higher in Business or Office Administration or related degree preferred
At least 2 years experience in customer service
Previous experience in cash handling and collections preferred
Knowledge of electric cooperatives is a plus
Benefits
Medical, vision, dental, and life insurance
Two retirement plans
Paid holidays
Vacation and sick leave benefits
Pay is commensurate to experience and qualifications
This job posting will remain open until July 1, 2022 or until filled. The review of resumes will begin immediately.
Central Missouri Electric Cooperative is a distribution cooperative serving the electric needs of over 11,000 meters in Pettis, Saline, and northern Benton counties. The cooperative’s home office is located just north of Sedalia, Missouri.
