BEC currently has an opening for a full-time Member Service Representative in the Front Office. This position will report to the Office Manager and Asst. Office Manager. This position will be responsible for, but not limited to:
Maintaining revenue for deposits and delinquent accounts by making payment arrangements, tracking previous agreements, collecting unpaid accounts, contacting members, and referring to utility assistance agencies when appropriate.
Receiving, verifying, and distributing all connect, disconnect, and transfer requests for electric and sewer accounts and dusk to dawn lights.
Processing and filing credit references, adverse action letters, outgoing credit letters, utility releases to real estate agencies, and other related correspondence.
Receiving daily, completed service orders returned by meter department, file coding, and submitting daily reports on IVUE and related material.
Maintaining inventory of all connect and disconnect forms, applications, handbooks, etc., and related material.
Maintaining and balancing a working daily cash drawer.
Resolving member billing problems by determining the problem, and explaining the process and procedures.
Maintaining a working knowledge of the Cooperative’s member programs.
This position is required to gain the knowledge and skills necessary to provide exceptional customer service to members in all areas of the Front Office.
Skills/Knowledge/Abilities required for this position:
Must possess strong organizational skills, basic accounting, and math skills, allocate time effectively, handle multiple tasks and competing priorities, and meet deadlines.
Must have the ability to build rapport, cultivate relationships, present a positive attitude toward internal and external customers and maintain composure during stressful situations. Predictable and dependable attendance is required.
Must have excellent communication skills including the ability to convey information clearly and effectively through both verbal and written forms.
Sets high standards of performance, demonstrates sound business ethics, and maintains confidentiality.
Preferred, but not required:
Working knowledge of Cooperative’s connect/disconnect, billing, and cashiering procedures.
Proficient in IVUE Applications related to connects/disconnects, billing, and cashiering.
Proficient in Microsoft Word, Excel, and Outlook software applications.
Experience with utility customer service related to connects/disconnects, billing, and cashiering.
Some overtime may be required. A criminal background check, credit check, and drug test will be conducted after a job offer is made. Boone Electric Cooperative is an equal opportunity employer and drug-free workplace.
The wage range for this full-time position is $18.28 to $26.97 per hour with an excellent benefits package including medical, dental, and vision insurance and a pension plan and 401k match.
If you are interested in this position, please submit a resume by 5:00 p.m. on July 7, 2022.
Boone Electric has around 100 employees and a service area that has nearly 3,100 miles of distribution lines bringing power to more than 35,000 meters in mid-Missouri.
