Job Purpose:

To efficiently and effectively maintain information technology deployed company wide and provide computer support in a timely manner to all employees by conducting training, and problem resolution using technical skills or knowledge already possessed, or gained through research or collaboration within the IT Department.

Duties and Responsibilities:

• Develop and maintain Cooperative reports, records, databases, spreadsheets, and application programs
• Maintain the corporate LAN and wireless networks
• Provide assistance with managing file/system backups
• Provide assistance with managing a MDM(Mobile Device Management) system
• Provide website authoring support
• Assist in maintaining department inventory
• Maintain all computer service agreements, software licenses, and evaluate and recommend new computer hardware and software
• Install, maintain and provide support for the following:
  1. Phone system hardware/software
  2. Fax server
  3. Video conferencing hardware/software
  4. Surveillance system security cameras
  5. Surveillance system digital video recorders
  6. Surveillance system software
  7. Fuel system management hardware/software
  8. Building access control system/components
  9. Antivirus server/client updates
  10. Signage software/hardware
  11. Computer workstation software/hardware
  12. Wireless communications (offices and substations)
  13. Provide assistance with network security implementation and maintenance
• Provide PC software training to all Cooperative employees as needed
• Perform additional duties as requested
• Learn and comply with Cooperative’s safety rules and procedures

Qualifications:

• A minimum of five (5) years of relevant experience working in the information technology field
• Associates Degree
• Carry out variety of activities with high degree of accuracy and attention to detail
• Able to communicate technical information and to provide advice and assistance to Cooperative personnel on all aspects of computer operations
• Able to learn and apply any technical knowledge needed to troubleshoot hardware and software problems, and must be able to deploy new software applications
• Must have experience with Microsoft Windows Server operating systems, Microsoft Windows desktop operating systems, Microsoft Office, computer networking, networking protocols and methods of data communications
• Knowledge of SIEMs (Security Information and Event Management Systems) and application whitelisting (preferred)
• Ability to develop applications in Microsoft Access or other database management software
• Possess good interpersonal skills including the ability to maintain a harmonious relationship with all Cooperative personnel and the members
• Possess oral and written communications skills in the English language
• Ability to multitask and willingness to take on new responsibilities in a constantly evolving environment
• Able to maintain confidential information
• Possess a valid Texas Driver’s License and be insurable with the Cooperative’s insurance carrier
• Must be or become certified in first aid and cardiopulmonary resuscitation

Working Conditions:

• Subject to irregular working hours
• Travel and overnight stay will be required
• To ensure all employees are provided with drug free and alcohol free working conditions, pre- employment, post-accident, reasonable cause and random drug and alcohol tests are conducted on all employees

Physical Requirements:

• Required to pass a physical examination when employed
• Must have sufficient health to perform the essential functions, duties and responsibilities of the job
• Must be able to perform tasks, which require lifting, standing or sitting for extended periods of time