This position is responsible for implementing network communications and solution improvements, proposing and implementing system enhancements that will improve the performance and reliability of the computer network.

• Improve service and efficiency with progressive technology

• Design, install, test and troubleshoot the local area networks and wide area networks

• Conduct performance tuning

• Write specifications for hardware, select hardware and determine warranty requirements

• Integrate multiple technologies, hardware and software

• Manage inventory, track maintenance and ensure vendor contract provisions are met

• Write plans to support the infrastructure network needs

• Document Information Technology Department procedures

• Train Information Technology staff in the management of the network

• Design, monitor and provide reports on enterprise network performance

• Prepare disaster recovery plan and business resumption plan for the infrastructure systems

• Develop systems with provisions for continuity of operations during any disaster recovery or other emergency situations

• Interact with end users to ensure quality network and system utilization

• Consult with users, management, vendors and technicians to assess computing needs and system requirements

• Install, maintain and monitor security measures

• Ensure compliance with NERC, FERC and ERCOT Reliability standards including Critical Infrastructure Protection Standards

• Participate in maintaining availability of Control System environments

• Document changes made to systems or equipment through appropriate change management, communications and record keeping practices

• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned.

None

• Knowledge of using computers and computer systems, including hardware and software to set up functions, enter data or process information

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

• Knowledge of DNS, DHCP, TFTP, routing, firewalls, e-mail, distributed authentication, VPN’s, telecommunications issues and other network administration concerns, particularly in complex LAN and WAN environments

• Skilled in time management

• Skilled in handling multiple tasks, prioritizing and changing priorities

• Skilled in identifying, analyzing and resolving problems

• Ability to set priorities

• Ability to communicate effectively verbally and in writing

• Ability to listen to and understand information verbally and in writing

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 25 pounds

• The employee may be required to travel

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.