Mountain Parks Electric, Inc. (MPEI) has an immediate job opening for the position of Member Service Representative located at our company headquarters in Granby, CO. MPEI is an electrical cooperative located in Granby in the north central mountains of Colorado.

The Member Services Representative must be able to properly operate office equipment such as personal computer, telephone, and ten-key calculator. Demonstrated ability working with the public. High school diploma or equivalent required with minimum of two years’ experience in customer service.

This position is on the front line of communications with our members and supports the Member Services team. The position includes, but is not limited to, the following:

• Serves member by providing service requested, answering questions regarding a member’s electric service and billing, providing assistance to members on the member service portal and other products in the MPEI software systems, and explains MPEI programs and rates such as net metering, Electrify Everything, and different rate classes to members.
• Maintains revenues by receiving payments and making deposits to cash drawer system.
• Serves as a greeter for the office; directs visitors and phone calls to appropriate personnel.
• Maintains customer information by processing new members' applications, reconnects, disconnects and miscellaneous service requests.
• Knowledge of MPEI rules and regulations, policies, and operating procedures; shows good judgment as to when and how to apply applicable governing procedures.
• Handles details of a confidential nature and can be trusted to use good judgement in all matters.
• Provides backup for other Member Service Representatives.
• Communication via phone calls and emails regarding collection on delinquent accounts per your assigned members.
• Strong Ability to work with a team when needed.
• Capable to work remotely as needed, must have access to the internet.
• May require reporting to other district office location from time to time depending on need (coverage, training, etc)
• Can take on new, multiple tasks as they come up.
• Can take on Cashier and Collection Duties as needed.
• Other duties as assigned.

MPEI owns and operates approximately 1800 miles of line operating at 25kV with approximately 22,000 meters. MPEI is headquartered in Granby, Colorado at 7,935 feet, 90 miles from Denver International Airport and 25 minutes from Rocky Mountain National Park. Experience gold-medal fishing in the Colorado and Fraser Rivers. Take a boat out on Lake Granby, the second largest body of water in Colorado – and near Shadow Mountain and Grand Lakes. Explore miles of hiking trails, connecting Granby to Fraser, Colorado. Our area boasts top notch downhill skiing, mountain bike trail systems, down-hill bike park and cross-country trails at nearby resorts.

Interested candidates should submit their resume and cover letter to hr@mpei.com and contact us to complete an application. This position will remain open until filled.

Compensation Range
$19.66 – $31.24 per hour depending on experience.

Benefits
Full time employees qualify for a suite of benefits including Medical, Dental, Vision, Group Life Insurance, Long Term Disability, 401(k), HSA Company Contribution, and paid time off programs, among other benefits.

Mountain Parks Electric, Inc. is an equal opportunity provider and employer.