The Technical Sales Specialist is responsible for providing prospective Members/Customers, Sales Managers and Account Managers assistance to further advance NISC's Utility solutions. You will interact with other technical and support specialists throughout the organization and provide customers and sales managers with technical product advice, responses to requests for proposals, conducting product demonstrations and representing NISC to new members.
Prepare and perform NISC product demonstrations to prospective Member/Customers.
Assist in development of customized demonstration and scenarios based on system requirements.
Stage and test demonstrations and demonstration environments.
Assist in responding to proposals and providing feedback on requirements.
Maintain a moderate level understanding of assigned software solutions.
Facilitate and follow up with members and prospects on basic to moderate level in complexity requests and procedures.
Develop future demonstrations based on software releases.
Document functionality issues, questions, requests, or other feedback from members or prospective members.
Review software release notes, assist with sales channel enablement, and product launches.
Assist sales team on contract, statement of work and professional services transition.
Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
Other duties as assigned.
Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
3+ years of related experience preferred.
Moderate level knowledge of business-related software applications and services.
Moderate level knowledge of software functionality, technical architecture, and integration of NISC’s products and services.
Moderate level knowledge of the Utility and/or Telecom industry.
Moderate level knowledge of other industry related integrated applications and services.
Excellent presentation and training skills.
Excellent verbal and written communication skills.
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
Strong research and problem-solving skills with an excellent attention to detail.
Strong ability to demonstrate initiative and accountability.
Excellent ability to interact in a positive manner with internal and external contacts.
Ability to work independently as well as in a team environment.
Strong ability to set and manage expectations.
Strong ability to demonstrate professionalism.
Strong facilitation skills.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.