Poudre Valley Rural Electric Association is seeking a Member Service Representative who wants an exciting work atmosphere and to be a part of a team dedicated to safe, reliable, energy efficient solutions with exceptional service.
Supporting the Association’s mission, this position is the first point of contact and responsible for building and maintaining positive member relations by providing exceptional service to members in a courteous, professional, and efficient manner.
The Member Service Representative will work under the general direction of the Member Services Director and will perform all member service-related functions including responding to member inquiries relating to new accounts, billing, delinquent accounts for electrical services by providing members information, processing payments, and processing service orders.
Key Responsibilities
Addresses all inquiries in person, via telephone, and/or writing in a professional and courteous manner, referring to appropriate personnel/department when applicable.
Process daily remittances such as front counter payments, mail, drop box, lockbox and electronic payments applying to appropriate account; Responsible for processing daily bank draft, wire transfers, and ACH payments; required to balance a daily cash drawer and prepare a bank deposit when needed.
Initiates and processes all service order requests, including transfers of service, connects, disconnects, energizes, and other miscellaneous service order requests.
Resolves member service-related issues including but not limited to billing, memberships, connects, disconnects, reconnects, deposits, collections, and capital credit allocations and retirements, etc.
Qualifications
High school diploma or equivalent is required; some college or business school is preferred.
Two years’ customer service experience in consumer services/billing office is required. Electric Utility, especially Cooperative, experience is preferred. Microsoft Word, Excel, and Outlook experience is preferred.
We are proud to offer a competitive wage and benefit package to include:
Medical, prescription and dental insurance with 100% employer paid premiums
401(k) with base and matching contributions/defined benefit pension plan
Holistic wellness program
Life insurance
Paid holidays, vacation and sick leave
Tuition reimbursement
Complete job description and compensation information available at www.pvrea.com/careers
Poudre Valley Rural Electric Association is located in Fort Collins, Colorado. Fort Collins is home to Colorado State University and our area has an outstanding public school system. Nestled at the base of the Rocky Mountains, the Fort Collins area experiences 300 days of sunshine per year and offers exciting recreational opportunities such as hiking, camping, cycling, golfing plus some unique cultural offerings, and is a regional center for employment and shopping. The Fort Collins area offers the convenience of a small town atmosphere with all the amenities of a larger city. If you are seeking a great lifestyle and a community in which you can reinvigorate yourself then the Fort Collins area is it. We are an EEO employer.
