System Operations Manager (Information Technology)
Pedernales Electric Cooperative
Application
Details
Posted: 03-Jan-23
Location: Johnson City, Texas
Type: Full Time
Categories:
Information Technology
Salary Details:
Minimum starting pay for this position is $135,600 annually or commensurate with experience
Preferred Education:
4 Year Degree
PHYSICAL OFFICE LOCATION: PEC Technology Center – 1506 US-281, Johnson City, TX 78636
Hybrid work options available
Position Summary
This position is responsible for technical leadership and managing all systems including servers, storage, load balancers, email, and cloud-based applications.
Essential Duties and Responsibilities
Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems
Identity obstacles, issues, and opportunities to increase operational effectiveness
Assist with design, deploying and maintain enterprise cyber security efforts
Monitor system operations to resolve problems and ensure uninterrupted service
Perform system design, modeling, analysis, troubleshooting and oversight
Coordinate and manage the installation of hardware, software, video systems and new construction
Research and recommend vendor tools to support server, storage, and peripheral devices
Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver world-class systems and services
Interface and coordinate tasks with internal and external resources
Develop disaster recovery and business continuity plans
Develop or maintain a server/database backup/patch schedule and policy, providing regular reporting
Implement, manage and evolve an enterprise storage, enterprise server, physical and virtual, capacity management process and strategy
Configure, monitor, and maintain email applications and virus protection software
Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement standards, deadlines, and proper procedures, correcting errors, or problems
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
Implement corporate and departmental policies, procedures, and service standards in conjunction with management
Discuss job performance problems with employees to identify causes and issues and work to resolve problems
Teach and instruct employees in job duties and company policies or arrange for training to be provided
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
Recruit, instruct and supervise subordinates
Interpret and communicate work procedures and company policies to staff
Develop and review operating procedures
Develop and maintain a lifecycle management system for software and hardware refresh
Manage IT systems budget and prioritize funds based on primary department goals
Monitoring the productivity and performance levels of IT employees and conducting performance reviews
Research new business technologies and IT software to strengthen the organization’s systems
Implement new software programs and computer technologies that support organizational goals and objectives
Assist with maintaining regulatory compliance and certification particularly NERC CIP requirements
Assist with server/storage infrastructure related components during facilities construction projects
Assist with Operational Technology related products/solutions, to include control systems and related components
Assist with Installing, configuring and maintaining VMWare NSX
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned.
Supervisory and/or Leadership Responsibilities
A full range of supervisory activities, training, evaluation, coaching, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities and ensuring that deliverables are completed as required.
Knowledge, Skills and Abilities
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
Knowledge of principles and processes for providing customer service
Knowledge of load balancing integration, design techniques and implementation processes
Knowledge of Active Directory, DNS and DHCP functionality
Knowledge of network protocols such as SNMP, multicast and 802.1x
Knowledge of enterprise cyber security
Knowledge of Cisco switches, routers, firewalls, and VPN devices
Knowledge of enterprise hardware, i.e., x64 Microsoft Windows servers, storage (NAS), mobile devices, Windows, and Apple PC’s
Knowledge of enterprise software, i.e., VMWare, Active Directory, LDAP, MS Exchange and Databases SQL and Oracle
Knowledge of OS and networks, i.e., Windows server, iOS, Citrix, TCP/IP, L2/L3 switches, load balancing, firewalls and MS clusters, HA/OR
Knowledge of MS Office Suite, MS Exchange, SharePoint and Visio, project
Knowledge of Cisco and VoIP networks and integration
Knowledge and experience with Cloud technology including Microsoft Azure, AWS and/or Google Cloud Platform (GCP)
Skilled in monitoring and managing performance
Skilled in establishing and communicating performance expectations and metrics
Skilled in time management
Skilled in prioritizing and managing changing priorities
Skilled in anticipating, identifying, analyzing, and resolving conflict and problems
Ability to troubleshoot and solve technical problems
Ability to develop disaster recovery and business continuity plans
Ability to deliver relevant and timely results based on organizational requirements
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Directly related experience may substitute for education
Six years system engineering and operations experience with Servers, Storage, Databases, Cloud and other related fields, including three years of supervisory experience
Microsoft certifications such as Microsoft Certified Professional (MCP) preferred
Headquartered in Johnson City, Texas, Pedernales Electric Cooperative (PEC) is the largest distribution electric cooperative in the U.S. We deliver electricity to over 360,000 accounts which serves approximately 1 million Central Texans across an 8,100-square-mile service area, growing at a rapid pace, year over year. Since our founding in 1938 by then-Congressman Lyndon B. Johnson, it has been our mission to provide safe, reliable, low-cost power to the members we serve.
