The position of Broadband Installation Technician is one of high responsibility for reliable, economical customer service and satisfaction. The Broadband Installation Technician must have a working knowledge of all aspects of fiber installation, fiber optic electronics and customer home installation procedures. A Broadband Installation Technician works closely with other members of the installation team in completing broadband and fiber installations at residences and businesses, as needed.
Essential Functions of the Position:
Position involves a combination of indoor and outdoor activities. Outdoor activities include exposure to various weather conditions including heat, high humidity, cold, wind, fog, rain, lightning, hail, sleet, snow, and ice for extended periods of Work frequently includes working in attic or crawl space and in inclement weather.
Must possess and maintain the ability to:
Respond in a positive manner to supervision.
Work as a cooperative member of a
Interact in a professional and courteous manner with co-workers and members.
Manage technical projects including timelines, costs, resources, vendor relationships, and customer relationships.
Responsible for and assists in performing the installation of Ethernet cables accompanying connectors on/in customer premises.
Responsible for and assists in routing Ethernet cables within and around buildings in the most efficient and cost-effective manner while meeting customer needs and expectations.
Responsible for and assists in performing the installation of customer equipment and providing setup advice, when necessary, to meet the goals of a specific project.
Responsible for and assists in performing the installation of phones and phone systems on/in customer premises.
Responsible for and assists in patching-in all fiber optic panels or cables in accordance with work orders or splice diagrams.
Responsible for and assists in performing troubleshooting protocols for all BEC Plant and customer premise electronics.
Installs fiber optic cable, hand holes and other related tasks, when necessary.
Responsible for and assists in the installation and certification of all customer premise data lines that involves ladders, crawl spaces, attics, and other assigned heights.
Responsible for maintaining a record of inventory for each customer.
Is responsible for the accounting of materials used for a job.
Educates customers on how to operate the equipment installed after setup and installation to ensure long-term success with service.
Familiar with all fiber optic splice and test equipment.
Responsible for the housekeeping of assigned company vehicles, loading and unloading of materials and properly reports any mechanical failure to Broadband Installation Foreman or designee.
Familiar with all troubleshooting procedures and equipment used in those processes including but not limited to OTDR, Light Source and Power Meter.
Responsible for and assists in performing termination and troubleshooting of Ethernet cables.
Ability to work
Ability to perform successfully under pressure from deadlines and
Well-organized and detail-oriented.
Ability to prioritize and manage multiple
Ability to problem-solve, identify and analyze problems, establish objectives, and evaluate programs and/or
Delegates appropriate authority and freedom of actions, but with recognition that he/she cannot be relieved of his
Communicates properly using two-way
Correctly operates a laptop computer and the programs/systems
Keeps abreast of specifications regarding construction and maintenance and inspects work of subordinates to ensure that all specifications and codes are met.
Provides close supervision, from a safety standpoint, when the job assigned involves special hazards.
Develops, implements, coordinates, directs, and documents BEC Communications system maintenance programs as required by BEC, RUS, and/or other governing agencies or codes.
Consults and coordinates with all Bartlett Electric Cooperative, Inc. departments, as appropriate, customers/subscribers, prospective customers/subscribers, property owners, builders/developers, agencies, and companies concerning requirements for installation. Prepares cost estimates, contracts, designs, easements, for acquirement of material, staking of line, staking sheets, and other documentation, as
Operates all coop equipment in accordance with BEC policies and procedures, safety rules, manufacturer guidelines, and regulations and/or codes and seeks input from the IT Supervisor when information is unclear, inadequate or requires
Plans the work of the individual assignment, as directed, so that it can be done safely, properly, orderly, and as economically as
Subject to travel intra/interstate, as necessary, for training, meetings, job duties, or to provide assistance to other electric
Complies with all BEC policies, procedures and safety rules as they apply to the BEC Communications Department and recommends to fellow workers the use and practice of the same.
This position is subject to working additional time beyond normal working hours, including evenings, late nights, weekends, and holidays, as needed in emergency
Maintains good working relations with co-workers, BEC members/customers and the general
Represented BEC by attending schools/seminars/meetings for improvement of job knowledge and skills, when requested.
Continually explores new ideas to enhance job performance, efficiency, productivity, and work relations. Communicates these ideas to the Broadband Installation Foreman or
Performs other duties as may be assigned by Broadband Installation Foreman or
Experience, Training, Knowledge, Skills, and Abilities:
Must maintain professional knowledge of all issues relating to fiber optic installation and troubleshooting and maintain the desire to improve industry knowledge by attending webinars, seminars,
Must maintain knowledge of Cooperative’s policies related to duties of the
Ability to travel intra/inter-state, as necessary, for training purposes, meetings, or to provide assistance to other electric cooperatives, as
Must be able to deal with members, the general public and fellow employees in a professional, friendly and courteous
Ability to move about and within an office building and on various
Ability to frequently stand and/or walk and sit for extended periods of
Ability to perform manual and detailed hand work using both hands, sometimes repetitively, in order to operate equipment.
Ability to regularly lift and/or move/pull up to 50 pounds and occasionally lift and/or move/pull up to 80 pounds.
Ability to perform essential functions that require frequent, prolonged viewing and use of computer monitor, keyboard and mouse for extended periods of
Ability to speak and hear clearly in order to
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to communicate effectively and efficiently, both orally and in writing, with a diverse group of people and personalities. Requires a high degree of interpersonal
Ability to be tactful and get along with diverse groups of people and personalities. Capable of conveying a positive and professional
Ability to prioritize and manage multiple tasks, even simultaneously, as well as coordinate projects with other employees working to consistently meet deadlines and
Ability to listen to and read instructions and other
Ability to use judgement and reasoning skills to perform the Essential Functions of the Position.
Ability to speak, hear, understand, and communicate in
Must have good math and computer
Ability to use office equipment including the computer and all relevant software, fax machine, copier, phone system and various other types of business machines as required to do this
Must be able to perform required duties during extended hours in emergency
Ability to perform all physical requirements of the
Ability to safeguard confidential
The fully competent incumbent must possess the following knowledge:
Safety issues affecting office
Website coding techniques and languages such as HTML for cooperative website updates, etc.
Workstation, laptop and tablet systems, to include software, hardware and driver updates, as well as network configuration options.
Troubleshooting workstation, laptop and tablet software and hardware
Server systems hardware, networking and software, including the functionality of Domain Controller and Application server
Server and computer systems backup software and technologies, as well as backup schemes,
Experienced in Fiber to the home and Electrical Substation SCADA communications.
Experienced in PON and Active fiber deployments.
Understand and Maintain IPV4 and IPV6 addressing
Routing, Layer 2 / Layer 3
Support BGP routing and load balancing
Understand MEF Standards
Understand Dynamic Routing OSPF/RIP
Understand and Maintain MPLS circuits
Understand and Maintain VOIP
Understand and Maintain SNMP
Understand and Maintain Ethernet Rings
Understand and Maintain Linux based DHCP
Ability to Read and Understand fiber characterizations
Understand and Maintain DNS (ISP Based)
Understand and Maintain E Mail (ISP Based)
Linux based routing and servers
Server monitoring and management, to include Microsoft Active Directory user login ID management and access permissions to network shared
Troubleshooting server computer systems hardware and
Intranet and internet communications, to include firewall security, VPN functionality, Network Switch and VLAN functionality and
Wi-Fi security and network AP (Access Point)
Network connectivity troubleshooting, including the use of basic Command Line tools such as PING, IPCONFIG, TRACEROUTE,
ERSI ArcGIS Server and Engine software, as they pertain to the functionality of the NISC MapWise module and the cooperative GIS map
Network design and
Windows-based work processing, spreadsheet, database, and graphics
Computer security measures, firewalls and best
Computer-related
Must possess extensive experience working in a team-oriented, collaborative
