Texarkana, Arkansas
Cohasset or Mountain Iron or Kettle River, Minnesota
Moore, Oklahoma
Posted: 17-Jan-23
Location: Vinita, Oklahoma
Type: Full Time
Categories:
Preferred Education:
ll levels of experience will be considered. Job and pay grade will be determined by the qualifications and experience o the selected candidates.
KAMO’s Member Services Representatives are eligible for 100% paid medical insurance premiums for employee, paid time off, holiday pay, short-term disability insurance, vision and dental insurance, educational assistance and a 401(k) pension plan.
KAMO Power is an Equal Opportunity Employer including Disability/Vets
M/F/D/V
Summary/Objective
With supervision, responsible for correctly managing after hours’ member services communications with cooperatives, including addressing contracted cooperative outages, reconnecting meters, troubleshooting fiber calls and other pertinent matters.
Essential Functions
- Receive incoming calls in a timely and efficient manner concerning contracted cooperative outages and accurately enter tickets with all pertinent information required by cooperative.
- Receive incoming calls regarding general information as it pertains to specific contracted cooperative. Provide correct information to members following written policies and procedures of the appropriate cooperative.
- Communicate issues accurately to the proper level of authority by notifying on-duty supervisor of any incidents requiring immediate attention or follow-up action.
- Resolve members’ billing and disconnect for non-payment issues by performing activities per contracted cooperative’s procedures.
Knowledge
Basic knowledge of electrical and related services provided by contract cooperatives. Familiar with the fundamentals of electrical circuits. Must keep current with changes in KAMO and contracted cooperatives’ computer programs, policies and procedures.
Skills
Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook). Demonstrated clear telephone and radio voice projection with good enunciation. Have calm, steady bearing with courteous telephone manners. Possess accurate typing/computer keyboard skills. Must be adept at written communications and have legible handwriting. Must be able to work effectively under pressure.
Abilities
Need to be organized, detailed orientated and a self-starter. Ability to communicate and coordinate with peers and superiors. Ability to multi-task efficiently between phone, keyboard and multiple computer programs and screens to access and communicate customer information. Basic mathematical computation skills required. Understand/interpret oral and written instructions. Must be able to work with individuals of various personality traits in a close working environment. Ability to adapt to changing business circumstances and handle multiple tasks. Ability to work in team environment.
Experience & Education
Ideal candidates should possess a high school diploma or GED. Zero (0) to two (2) years’ experience in a customer service, call center or emergency services environment, with utility experience is preferred. Must be able to work days, nights, weekends, holidays and reside within 45 minutes of work location. This position is subject to on call.
