Texarkana, Arkansas
Cohasset or Mountain Iron or Kettle River, Minnesota
Moore, Oklahoma
Posted: 23-Jan-23
Location: Dunwoody, Georgia
Type: Full Time
Salary: 85,000-95,000
Categories:
Preferred Education:
Additional Information:
*salary base only - no commission*
Meridian Cooperative is hiring a Relationship Manager to join a team of passionate innovators and problem-solvers, empowered to rise above challenges and swarm around solutions. Here, at our Dunwoody office we are energized by the fact that our work is important. We are driven to make work as easy as possible for our Members, Customers, Partners and Employees. Help us lead the way in Utility Software, join a winning company and thrive.
Primary liaison within Meridian Cooperative accounts acting in a proactive approach to always put the member/customer first. Using or leveraging subject matter expertise, advises customers on the best use of enterprise solutions that are offered by the company based on understanding of each member/customer's business strategy, goals, KPIs, and operational requirements. KAM’s primary focus is to ensure the needs of Member/Customers come first and to build deeper and broader relationships with them. KAM advocates for the customer to senior management/assigned executive sponsors and informs other departments on any customer issues discovered during site visits or other customer communications.
- Focused on building deeper and broader relationships in assigned Key Accounts
- Creates a long-term valued relationship with current or potential customers and serves as the primary customer business contact to encourage and promote additional sales opportunities, referrals, and lead generation.
- Builds relationships across all departments with concentration on senior management and decision influencers at multiple levels to gain an understanding of the utility’s strategy, business challenges and personal KPIs.
Expected to become a trusted advisor who understands and communicates the value proposition of the existing solution mapping the use of the current solutions in place to an ROI and
- Determine/uncover additional business issues that can be resolved by expanding utilization of the Meridian platform.
- Advocates for the customer obtaining input regarding concerns, requirements, and expectations regarding proprietary software and presents feedback to internal senior management to ensure the best possible customer experience.
- Expected to act as the member/customer champion and facilitator when the member/customer is requesting assistance or new features.
- Communicate (not provide) commitments from support or product owners.
- Expected to share innovative ideas from member/customers based upon the business needs uncovered during discovery and Relationship Management Program meetings.
- Leverages internal subject matter experts to advise members/customers on the best use of the products and services that are offered based on understanding of each customer's business operations and requirements.
- Empowered to leverage appropriate senior members of the executive, product, and support teams to provide the best experience possible for the member/customer.
- Builds, manages, and maintains key account management and relationship development plans.
- Expected to establish the Relationship Management Program (RMP) for each account with a scheduled quarterly cadence or more often as needed by the member/customer.
- Expected to meet or exceed product utilization and revenue growth goals under the direction of the Relationship Management Director (solid line).
- Expected to ask and track NPS (Net Promoter Score) at each RMP meeting.
- Facilitate budgetary estimates, technical quotes, migration strategies, interaction with product support and other parts of the organization to remain the main point of contact.
- Responsible for integrating and/or maintaining customer information and contacts across several platforms, including third party software and internal systems.
- Expected to stay current on additional or new functionality of the proprietary software applications to communicate with member/customers the value proposition to help them meet their goals.
- Provides senior management updates on the current climate of relationship with customer and communicates relevant information, including high level employee changes to management.
- Represents the company at conferences, meetings, and networking events.
- Travel to customer sites when necessary for onsite audits, special projects, or account reviews.
- Take the initiative in thought leadership, innovation, and creativity.
- Represent the company at conferences and networking events.
- Adheres to all Meridian Cooperative corporate policies and procedures.
- Travel as required.
- Any additional responsibilities assigned by management.
- Travel: 50-70%
Bachelors Degree with 5 - 6 years of Account Management and Relationship Building experience.
We Offer:
- Outstanding Medical/Dental/Vision that starts on the first day of employment.
- Education/Training Reimbursement
- On-Site Education Courses
- Flexible Spending Account
- Health/Wellness Reimbursement (fitness tracking device one-time up to $300)
- Excellent Life Insurance & Disability
- Vacation: 22 days of accrued time off (no waiting period). 9 holidays which include the day after Thanksgiving & Christmas Eve. Up to 240 hours of vacation time can rollover to the following year.
- Volunteer Time: 8 hours per year
- Retirement: very robust 401K employees are 100% vested in the Company-funded employer basic contributions from the date they enter the plan. The Company will match 100% of each dollar you contribute on the first five percent (5%) of eligible compensation that you contribute to your account. Employer basic contribution eligibility occurs on the first day of the month following the employee’s completion of one year of continuous service (contribution of 4-11% of base salary based on years of service).
In addition to a competitive salary, medical/dental/vision plan, and matching 401(k), also offer:
- Relaxed Dress Code
- Flexible Hybrid Work Schedules
- In Office Gym
About Us:
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Co-op has unified multiple leading-edge companies under its umbrella in order to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry leading enterprise software solutions.
Bachelors Degree with 5 - 6 years of Account Management and Relationship Building experience.
