Indianapolis, Indiana
Maple Grove, Minnesota
Maple Grove, Minnesota
Posted: 09-Feb-23
Location: Winchester, Kentucky
Type: Full Time
Categories:
Preferred Education:
Internal Number: 4981
EKPC Company Information
Located in the heart of the Bluegrass state, East Kentucky Power Cooperative is a not-for-profit generation and transmission (G&T) electric utility with headquarters in Winchester, KY which is just a short distance from Lexington. Our cooperative has a vital mission: to safely generate and deliver reliable, affordable and sustainable energy to our 16 owner-member cooperatives serving more than 1 million Kentuckians across 87 counties. We are leaders in environmental stewardship and we are committed to provide power to improve the lives of people in Kentucky.
As passionate as we are about providing smart energy solutions, we are equally excited about people. We strive to cultivate connected workplaces where great ideas are born and rewarding careers are built.
EKPC offers a wage and benefits package that ranks among the best in the state. There is no waiting period on our medical, dental and vision insurance plans so you are covered on day one, and the dental plan is free for employees. Our generous 401(k) retirement plan allows employees to start contributing to their plan after a month of service, and after 3 months of service, EKPC will automatically contribute 6% of base wages AND match employee contributions up to 4%. Our competitive vacation and sick leave package starts day one to allow for flexibly and a healthy work-life balance.
For more information on our plentiful benefits package visit our website at https://www.ekpc.coop/work-ekpc
EKPC is an Equal Employment Opportunity Employer
This posting will remain open until the position is filled. We encourage you to apply early as we will review and consider candidates as they are received.
Key Roles
The Senior IT Help Desk Technician is responsible for providing initial technical assistance to employees via phone, email, chat, and in-person. This position identifies issues, researches and provide solutions, or escalates issues to other IT staff and external resources. In addition, this position maintains end user workstation fleet and systems security. This position requires a patient customer friendly attitude and works in a team environment.
Key Responsibilities
- Troubleshoots and solves most user issues, gathers facts, and escalates recurring and significant issues to appropriate IT resources as needed.
- Manages end user workstation lifecycle including budgeting, purchasing, and scheduling workstation upgrades and replacements.
- Works with IT staff to maintain ERP Security.
- Works with Microsoft Active Directory to maintain user accounts and security groups.
- Supports cell phone lifecycle and works with vendors to maintain accounts.
- Works with the Security Operations Center (SOC) to maintain network security and integrity.
- Works with VOIP administrator to setup and maintain VOIP telephones.
- Works with IT leadership to develop and maintain IT policies and procedures, and ensures systems are in compliance.
- Maintains a record of issues and resolutions.
- Maintains an IT “How To” documentation library.
- Performs other duties as assigned.
Key Requirements
Education and Certifications / Licenses:
- Associate’s degree in computer science, information systems, or computer engineering preferred. An equivalent combination of education and experience may substitute.
- A+ or Network+ certifications preferred.
Experience:
- A minimum of seven (7) years of related experience.
Skills and Abilities:
- Thorough knowledge of PC/LAN/WAN communication hardware/software.
- Thorough knowledge of Microsoft Windows and Active Directory.
- Thorough knowledge of Microsoft Windows Security.
- Thorough knowledge of VOIP telephone systems.
- Strong listening, written, and oral communication skills.
- Excellent interpersonal skills and the ability to work with a variety of personnel at all levels of the organization including external contacts.
- Provides excellent customer service, maintains positive attitude, clearly identifies issue(s), and communicates possible solution(s).
- Experience working in a team-oriented, collaborative environment.
- Ability to manage sensitive and confidential information with tact, professionalism, and diplomacy.
- Ability to effectively prioritize work, manage time, and adhere to deadlines.
- Demonstrates forward thinking and is proactive.
- Excellent organization skills and attention to detail.
- Ability to adapt to changing situations.
Competencies
- Technical/Professional Knowledge and Skills
- Adaptability
- Customer Focus
- Contributing to Team Success
- Decision Making
Working Conditions
- Usual office conditions apply to this position with occasional lifting up to fifty (50) pounds.
- Some travel will be required.
- Some work outside normal hours may be required.
- Must maintain valid driver’s license.
- Must wear personal protective equipment as appropriate.
